Multichannel Marketing Platform
Deliver better customer experiences across multiple channels with MoEngage. Build personalized marketing workflows across online channels that drive up to 40% higher conversion rates.
MoEngage’s partnership with all major device manufacturers ensures no message is lost.
We grow with you. Today, we help brands deliver personalized engagement across channels securely and reliably to 1/7th of the world's population every month.
Create engaging micro-moments for customers across all channels and touchpoints
Deploy multichannel marketing strategies across channels and engage your customers with unique messaging when they want, where they want.
Personalize every communication and customize templates to fit your brand. Leverage customer segments and engage different types of customers based on their behavior and action.
Grow your reach by connecting with customers where they are
Send contextually relevant messaging across different channels
Build real-time connections with cohesive, real-time customer data
Enhance Customer Engagement using AI-powered analytics
Personalize communication across channels and boost engagement
Use our extensive partner network to build your engagement tech stack
Here’s how MoEngage helped brands connect with their consumers and drive better results with multichannel solutions.
With thousands of fun templates to choose from, JibJab was struggling to capitalize during their busiest time. They needed to scale their customer engagement efforts and improve conversions, most specifically around special holidays and birthdays.
Through MoEngage’s User Path Analysis, JibJab got a birds-eye view of customers’ different paths and was able to deep-dive into the steps taken from one activity to another They mapped active and dorment paths to find various customer drop-offs across the user journey, eventually helping the team navigate the best paths to engage customers.
Increase in CTR through Personalization
Lift in Conversion with IPO
Increase in CTR using Best Time to Send
For White Wednesday Sale 2019, Landmark Group wanted to encourage app purchases and improve app conversions.
The brand employed MoEngage Push Notifications along with DPM to attract and engage existing app customers while reaching out to more customers.
Uplift in Purchases
Retention Rate of Subscribers and Purchases
1Weather followed the basic user engagement practices for regular weather updates. However, the brand observed lower page sessions within the app due to no re-engagement campaigns.
1Weather was able to understand users' app behavior and location preferences using MoEngage Analytics. This helped the brand in increasing the app opens and overall engagement rate.
Incremental app opens
Increase in CTRs
With more than 300K customers, S’More needed a way to build better relationships with their customers through improved onboarding and re-engagement campaigns.
The brand's marketing team enhanced customer onboarding and personalized communications across Push notifications, Emails, and SMS channels using the MoEngage platform.
Uplift in the App Engagement Time
Higher Onboarding Completions
Over a period of time, Cocomelody observed steep user drop-offs at various stages of the purchasing journey. Similarly, their ads’ conversion rates were not growing, which impacted their overall ROAS (return on online ad spend).
Cocomelody’s team decided to employ MoEngage platform to centralize data from physical boutiques and its website to understand where and why customers are dropping off. Also, strategized to offer personalized engagement across channels based on the aggregated analysis.
Increase in repurchase rate
Boost in return on online ad spend (ROAS)
The delivery rate of Chinese OEMs such as MI devices was abysmally low. As the overall adoption of Xiaomi devices grew, OYO had to find ways to increase the delivery rate for Xiaomi devices.
OYO employed MoEngage's Push Amplification™ Plus to improve its push delivery rate while personalizing messaging to send offers and discounts to users based on their app usage.
Increase in delivery rates for Xiaomi Devices
Uplift in overall push notification campaign delivery rates
The COVID-19 pandemic transformed content consumption from static to dynamic. Consumers across geographies are more alert now and need a consistent and continuous feed of information and entertainment.
The growth and content teams at Airtel Xstream understood this shift and with the help of MoEngage, segmented their users and served real-time notifications of Live News, Cricket, Shows, and E-Sports.
conversion rate from in-app interstitials
user retention rate on mobile apps
The challenge was in data getting stuck in silos and integrating campaigns under one platform for all 3 of their business units and automating functions and processes across teams.
Using MoEngage, Ahamove seamlessly built automation processes without any constraints in time and integrated their business units and their third-party engagement and retention tools into one platform. This saw a significant increase in overall performance.
Increase in Monthly Traffic
Increase in Push Notifications Delivery
The Future Pay app’s product team was not able to track clicks on various stores' banners within the app. They couldn’t measure the conversions on these stores' pages either. However, the team was positive that they were driving a competent number of conversions for Future Group stores.
The Future’s team utilized MoEngage’s Analytics to understand user’s app activity, funnel flow, and overall engagement on the discount banners. Then leveraged these insights to segment users and create engagement campaign workflows.
Increase in conversions (purchases)
Increase in overall traffic
Top-notch deliverability and regulatory compliance ensure that you can focus on customer retention minus the hassles. MoEngage is GDPR, CCPA Compliance, Workflow Approvals, and Access controls such as Single Sign-on and Two-factor Authentication compliant.
With MoEngage, get access to a mix of marketing tools, all from a single source of truth. Be it email marketing, in-app messaging, SMS, or even social media advertising, MoEngage has all your preferred marketing channels covered.
Whatever be your marketing goal, outperform your competitors with MoEngage. Get started in minutes and personalize every form of interaction based on the customer experience, preference, usage, behavior, and attributes.
Multichannel marketing involves sending contextual messaging using a combination of direct and indirect communication channels.
This could include a website, mobile, direct email, social media, etc. It pushes the customer to take the desired action, preferably using the channel of their choice.
Since multichannel marketing involves a few different channels or platforms, it accelerates reach and improves conversions. Since your customer usually visits multiple platforms, using multichannel marketing ensures that contextual and personalized messages reach at the right time.
In this form of a marketing campaign, you can leverage different platforms and technologies and ensure consistent messaging. While multichannel marketing is effective, you should also consider cross channel and omnichannel marketing solutions.
According to Statistica, multichannel retailers alone generated a business of $350 million in 2020. By 2023, marketers predict that multichannel alone will generate about 46% of all E-commerce sales.
One of the best examples of multichannel marketing is Apple, Inc. Apple used both online and offline channels to maintain an ecosystem of many customer touchpoints. While they developed the retail store to match its software services, the brand creates multiple direct links via platforms offering services like Apple TV, Music, and more.
Use our multichannel marketing capabilities to connect with your customers across multiple channels, drive customer loyalty, improve ROI and develop sales pipeline.
[INFOGRAPHIC] 6 Differences between Multi Channel, Cross Channel and Omnichannel Marketing
Talk to an expert & understand how you can scale up your brand with our insights-led multichannel marketing platform. Get a tour.
