# MoEngage: User Guide Guide Campaigns and Channels Email ## Email ### Getting Started with Email - [Configure Email Channel](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-email-channel.md): Configure your MoEngage email channel with sender settings, subscription management, general preferences, PII tokenization, and dynamic routing. - [Portfolio for Email Campaigns](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/portfolio-for-email-campaigns.md): Use the Portfolio feature to manage Email campaigns across multiple projects with cross-project segmentation, triggers, personalization, and reachability. - [Configure Subscription Categories](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-subscription-categories.md): Create and manage email subscription categories in MoEngage so customers can choose which types of brand communications they want to receive. - [Handle Unsubscribes in Emails](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/handle-unsubscribes-in-emails.md): Learn how to manage email unsubscribes in MoEngage with global unsubscribe, list-unsubscribe, and subscription categories for compliance. - [List-Unsubscribe Email](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/list-unsubscribe-email.md): Set up one-click list-unsubscribe for your MoEngage email campaigns. Meet ISP compliance requirements and improve your sender reputation easily. - [Suppression Updates](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/suppression-updates.md): Maintain your email suppression list in MoEngage by importing bounces, unsubscribes, and spam reports. Protect your sender reputation from day one. - [Opt-in Management](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/opt-in-management.md): Manage email opt-in and user consent effectively in MoEngage. Implement double opt-in, subscription preferences, and stay regulation-compliant. - [Custom Fonts](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/custom-fonts.md): Add custom fonts to your MoEngage email workspace to maintain consistent brand typography, with fallback font support for all email clients. - [Configure a Deep Linking Domain](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-a-deep-linking-domain.md): Set up a deep linking domain in MoEngage to direct email recipients to specific in-app content or web pages instead of generic landing pages. - [Consent Attribute and Open Tracking Pixel](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/consent-attribute-and-open-tracking-pixel.md): Understand the Email Open Tracking Consent attribute, how to update it, and how it controls whether the open tracking pixel is included in an email. - [Mail Privacy Protection (MPP) and Email Analytics](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/mail-privacy-protection-mpp-and-email-analytics.md): Explore how Apple Mail Privacy Protection impacts email open tracking and analytics. Adapt your MoEngage email strategy to account for MPP. - [Email Warm-Up](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/email-warm-up.md): Gradually build ISP trust for your email sending account with a structured warm-up plan that increases volume and protects your sender reputation. - [IP Addresses and Domains](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/ip-addresses-and-domains.md): Understand IP reputation and domain setup for email marketing in MoEngage. Improve deliverability and avoid spam filters with proper configuration. - [Email Authentication Basics](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/email-authentication-basics.md): Learn about email authentication methods including SPF, DKIM, and DMARC that prevent spoofing, improve deliverability, and meet ISP guidelines. - [Sign In With Apple](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/sign-in-with-apple.md): Configure your Apple developer account to deliver emails to Sign in with Apple users. Prevent bounces from private relay email addresses in MoEngage. - [Configure SSL Branded Links for SendGrid](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-ssl-branded-links-for-sendgrid.md): Set up SSL branded links for SendGrid in MoEngage so email URLs display your domain instead of sendgrid.com, boosting trust and deliverability. - [Pre-Send Checklist](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/pre-send-checklist.md): Review the pre-send email checklist in MoEngage covering infrastructure setup, compliance, send volume planning, and deliverability best practices. - [Email Setup and Content Validation](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/email-setup-and-content-validation.md): Validate your MoEngage email setup by testing campaigns, verifying authentication, checking SSL branded links, and confirming delivery statistics. - [Configure Amazon SES Email Settings](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-amazon-ses-email-settings.md): Step-by-step guide to configure Amazon SES as your email service provider in MoEngage, including production access, IAM setup, and SMTP config. - [Configure Sendgrid Email Settings](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-sendgrid-email-settings.md): Step-by-step instructions to set up SendGrid as your email connector in MoEngage, covering domain authentication and DNS record configuration. - [SendGrid IP Migration](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/sendgrid-ip-migration.md): Migrate your dedicated SendGrid IP between accounts with MoEngage. Covers key considerations, warm-up benefits, and required consent for migration. - [Email Onboarding](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/email-onboarding.md): Follow MoEngage's email onboarding checklist from importing subscribers and configuring authentication to warming up your domain for live campaigns. - [Self-Service for Email Onboarding](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/self-service-for-email-onboarding.md): Onboard your email channel in MoEngage with the self-service setup flow. Configure domain authentication, email servers, and deliverability settings. - [Email Glossary](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/email-glossary.md): A comprehensive glossary of email marketing terms used in MoEngage, covering AMP emails, BIMI, DKIM, SPF, DMARC, bounce types, and more. - [Promotional Campaigns vs. Transactional Campaigns](https://moengage.com/docs/user-guide/campaigns-and-channels/email/getting-started-with-email/promotional-campaigns-vs-transactional-campaigns.md): Understand the key differences between promotional and transactional email campaigns in MoEngage, including use cases and compliance guidelines. ### Create - [Types of Email Campaigns](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/types-of-email-campaigns.md): Explore MoEngage email campaign types: one-time, periodic, event-triggered, and business event-triggered. Pick the right delivery type for your goals. - [Create an Email Campaign](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/create-an-email-campaign.md): Step-by-step guide to creating email campaigns in MoEngage. Choose delivery types, set up targeting, design content, and schedule your email send. - [Create Content with the Drag and Drop Editor](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/create-content-with-the-drag-and-drop-editor.md): Design email content visually with MoEngage's drag and drop editor. Add content blocks, customize properties, and preview in dark mode or across devices. - [Create Content with Custom HTML Editor](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/create-content-with-custom-html-editor.md): Build email content using MoEngage's custom HTML editor. Paste, edit, or upload HTML templates with a real-time preview and code formatting tools. - [Import and Use Template Groups in Email Content](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/import-and-use-template-groups-in-email-content.md): Simplify multi-locale and multi-variant email creation with MoEngage template groups. Import and manage related templates for efficient campaigns. - [Add CC and BCC to Email](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/add-cc-and-bcc-to-email.md): Copy additional recipients on your MoEngage email campaigns using CC and BCC fields. Ideal for account managers and customer relationship teams. - [Test Email Campaign](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/test-email-campaign.md): Send test emails in MoEngage to validate layout, personalization, and links before launching. Ensure your campaign renders correctly across clients. - [Add View in Browser (VIB) Link to Emails](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/add-view-in-browser-vib-link-to-emails.md): Add a View in Browser link to your MoEngage emails so recipients can view content in a web browser when their email client has rendering issues. - [Add File Attachments to Email](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/add-file-attachments-to-email.md): Attach personalized files like account statements, receipts, or event tickets to your MoEngage email campaigns for a better customer experience. - [Add GIFs to Emails](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/add-gifs-to-emails.md): Enhance your MoEngage email campaigns with animated GIFs. Boost visual appeal, increase engagement, and convey emotions more effectively in emails. - [Gmail Annotations](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/gmail-annotations.md): Annotate your MoEngage emails with Gmail deal badges and product carousels. Help users engage with promotions directly from their Gmail inbox. - [Track Email Unsubscribes](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/track-email-unsubscribes.md): Track and manage email unsubscribes in MoEngage using built-in tracking, custom URLs, or third-party providers. Control how unsubscribe links behave. - [Customize your Email Content](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/customize-your-email-content.md): Customize your MoEngage email campaigns with sender images via BIMI, Gmail markup annotations, and custom fonts to strengthen brand identity. - [Personalize Email Content](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/personalize-email-content.md): Personalize MoEngage email campaigns using user attributes, event data, business events, and campaign variables for higher open rates and conversions. - [Inbox Previews](https://moengage.com/docs/user-guide/campaigns-and-channels/email/create/inbox-previews.md): Preview your MoEngage email campaigns across devices and email clients with built-in Email on Acid integration. No separate account needed. ### Analyze - [Email Analytics and Info](https://moengage.com/docs/user-guide/campaigns-and-channels/email/analyze/email-analytics-and-info.md): Access detailed email campaign analytics in MoEngage, including delivery stats, conversion tracking, locale performance, and engagement metrics. ### Deliverability - [Email Delivery Rates](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-delivery-rates.md): Understand what affects your email delivery rate, from hard bounces and invalid addresses to list quality issues, and how to improve deliverability. - [Self Debugging Email Deliverability Issues](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/self-debugging-email-deliverability-issues.md): Self-diagnose email deliverability problems in MoEngage by checking compliance, authentication, volume spikes, engagement metrics, and bounce rates. - [Brand Indicators for Message Identification (BIMI)](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/brand-indicators-for-message-identification-bimi.md): Set up BIMI to display your verified brand logo in email inboxes across Gmail, Yahoo, and other providers. Boost brand recognition and sender trust. - [Avoid Spam Traps](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/avoid-spam-traps.md): Understand what spam traps are and how they end up in your email list. Learn to identify and avoid pristine, recycled, and typo traps in your campaigns. #### Domain Reputation - [Domain Reputation in MoEngage](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/domain-reputation/domain-reputation-in-moengage.md): Monitor and manage your email domain reputation in MoEngage. Learn how ISPs evaluate sender reputation based on engagement, bounces, and spam reports. - [Issues with Domain Reputation and Preventive Measures](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/domain-reputation/issues-with-domain-reputation-and-preventive-measures.md): Identify common causes of poor email domain reputation and take preventive measures to improve inbox placement, engagement, and sender credibility. - [Google Postmaster Setup](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/domain-reputation/google-postmaster-setup.md): Set up Google Postmaster Tools and share read access with MoEngage to monitor your email domain reputation and delivery performance for Gmail users. #### Email Performance - [Optimize the Email Performance](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-performance/optimize-the-email-performance.md): Improve your email campaign results by optimizing delivery and engagement metrics, reducing bounces, and increasing open rates and click-through rates. - [Checklist to Review Email Performance](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-performance/checklist-to-review-email-performance.md): Use this checklist to review email performance and sender reputation in MoEngage. Evaluate key factors during ramp-up or when diagnosing reputation dips. #### Customer Lifecycle Campaigns - [Use cases for Retail and E-commerce Industry](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/customer-lifecycle-campaigns/use-cases-for-retail-and-e-commerce-industry.md): Explore email campaign use cases for retail and e-commerce, including onboarding, abandoned cart, cross-sell, and stock alert strategies. - [Use cases for Banking, Financial Services and Insurance Industries](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/customer-lifecycle-campaigns/use-cases-for-banking-financial-services-and-insurance-industries.md): Explore email lifecycle campaign use cases for banking and insurance, including registration drop-offs, offer inquiries, and cross-sell strategies. - [Use cases for Food Industry](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/customer-lifecycle-campaigns/use-cases-for-food-industry.md): Email lifecycle campaign ideas for food and grocery businesses, covering abandoned carts, repeat users, stock alerts, birthday offers, and weekend deals. - [Use cases for Media and Entertainment Industry](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/customer-lifecycle-campaigns/use-cases-for-media-and-entertainment-industry.md): Discover email campaign use cases for media and entertainment, from onboarding and app installs to watchlist alerts and weekend content recommendations. #### Best Practices - [Best Practices Regarding Sending Patterns](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-regarding-sending-patterns.md): Optimize email sending patterns to maintain IP and domain warmth, boost engagement rates, and protect your sender reputation across campaigns. - [Best Practices Regarding Request Per Minute (RPM)](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-regarding-request-per-minute-rpm.md): Manage your email sending RPM (requests per minute) effectively during warm-up and ramp-up to protect sender reputation and deliverability. - [Best Practices to be Followed for Unsubscribe Link](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-to-be-followed-for-unsubscribe-link.md): Implement unsubscribe links correctly in your email campaigns to stay compliant with regulations and maintain strong email deliverability. - [Best Practices to be Followed for Segmentation Strategy](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-to-be-followed-for-segmentation-strategy.md): Build a dynamic email segmentation strategy based on user engagement activity, tailored send frequency, and evolving audience performance metrics. - [Best Practices to be Followed for Warm Up](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-to-be-followed-for-warm-up.md): Step-by-step guidance for warming up a new email domain and IP address, including prioritized segments, volume schedules, and ramp-up tips. - [Best Practices to be Followed within an Email Body (HTML Guidelines)](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-to-be-followed-within-an-email-body-html-guidelines.md): Follow HTML best practices for email body content, including image optimization, text-to-image ratio, and responsive template design guidelines. - [Best Practices to be Followed While Creating Subject Line and Sender address](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-to-be-followed-while-creating-subject-line-and-sender-address.md): Write effective email subject lines and configure sender addresses that boost open rates, reduce spam complaints, and build subscriber trust. - [Best Practices to be Followed While Collecting User Emails](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-to-be-followed-while-collecting-user-emails.md): Collect high-quality email addresses using double opt-in, explicit user consent, and organic sign-up methods to protect your domain reputation. - [Best Practices for Email Deliverability](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/best-practices/best-practices-for-email-deliverability.md): Proven best practices to improve email deliverability, from authentication setup and audience data collection to engagement-based frequency. #### Email Deliverability FAQs - [FAQ Regarding Ramp Up](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-deliverability-faqs/faq-regarding-ramp-up.md): Answers to frequently asked questions about email warm-up and ramp-up, including why ISPs require gradual volume increases for new domains and IPs. - [FAQ Regarding Email Senders](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-deliverability-faqs/faq-regarding-email-senders.md): Common questions about email connectors in MoEngage, including custom integrations, domain migration between providers, and connector configuration. - [FAQ Regarding Google Postmaster Data](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-deliverability-faqs/faq-regarding-google-postmaster-data.md): Troubleshoot missing Google Postmaster data in MoEngage. Learn why domain reputation may not appear and how to verify access and authentication setup. - [FAQ Regarding Email Delivery Rates](https://moengage.com/docs/user-guide/campaigns-and-channels/email/deliverability/email-deliverability-faqs/faq-regarding-email-delivery-rates.md): Answers to common questions about email delivery rates, bounce thresholds, reputation impact, and discrepancies between MoEngage and ESP dashboards. ### FAQs - Email - [What are the auto-formats MoEngage performs on an HTML template added in the MoEngage email editor (Custom HTML Editor)?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/what-are-the-auto-formats-moengage-performs-on-an-html-template-added-in-the-moengage-email-editor-custom-html-editor.md): Understand the automatic HTML formatting MoEngage applies in the Custom HTML Editor, including meta tags, view-in-browser links, and tracking. - [What is Bot Activity in Email Marketing?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/what-is-bot-activity-in-email-marketing.md): Understand bot activity in email marketing, how automated scripts skew open and click metrics, and strategies to filter false engagement data. - [How to Find Users With Bounced Emails?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/how-to-find-users-with-bounced-emails.md): Identify users with hard-bounced or soft-bounced emails in MoEngage using campaign IDs, segmentation filters, and user attribute-based queries. - [What Happens to Hard Bounce, Spam, and Unsubscribe Values When a User's Email ID Is Changed?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/what-happens-to-suppression-values-when-email-id-is-changed.md): Understand how MoEngage handles the Hard Bounce, Spam, and Unsubscribe suppression values when a user's email ID is updated on their profile. - [Why Does the Padding of an HTML Content Block Impact the Entire Template?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-the-padding-of-an-html-content-block-impact-the-entire-template.md): Fix unintended global padding in MoEngage email templates by using inline CSS and avoiding duplicate body tags in custom HTML content blocks. - [How To Modify the Row Name From Promotional to Content Block?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/how-to-modify-the-row-name-from-promotional-to-content-block.md): Fix the row naming issue in MoEngage email templates where body modules appear as Promotional instead of Content Block in the Bee editor setup. - [Why Does the Zip Upload Fail When Uploading to an HTML Template?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-the-zip-upload-fail-when-uploading-to-an-html-template.md): Fix ZIP upload failures in MoEngage HTML email templates by checking file size limits, naming rules, supported image formats, and folder paths. - [Why Does Personalization Not Work for Some Event Attributes?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-personalization-not-work-for-some-event-attributes.md): Resolve email campaign personalization failures caused by using MoEngage-reserved event attributes that work in preview but break after publishing. - [Email Errors](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/email-errors.md): Reference table of common email campaign errors in MoEngage, including SMTP failures, delivery issues, and their recommended resolution steps. - [Why Are UTM Parameters Not Tracked When the Embedded URL Redirects to WhatsApp?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-are-utm-parameters-not-tracked-when-the-embedded-url-redirects-to-whatsapp.md): Discover why UTM parameters are lost when email campaign links redirect to WhatsApp, and how the app modifies tracking URLs during redirection. - [Why Does Encryption or Decryption Fail in Email Campaigns?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-encryption-or-decryption-fail-in-email-campaigns.md): Fix encryption or decryption failure errors in MoEngage email campaigns by passing email data in the correct encrypted format for PII protection. - [Why Are Users Receiving Campaigns in the Wrong Time Zone?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-are-users-receiving-campaigns-in-the-wrong-time-zone.md): Troubleshoot time zone delivery issues in MoEngage email campaigns when users receive messages outside their intended local scheduled time. - [Why Is the Click Rate Higher in Email Campaigns Compared to the Open Rate in Some Campaigns?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-is-the-click-rate-higher-in-email-campaigns-compared-to-the-open-rate-in-some-campaigns.md): Understand why email click rates can exceed open rates in MoEngage when templates have multiple links that each generate unique click events. - [Is It Possible to Add or Remove Variations in a Scheduled Email Campaign?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/is-it-possible-to-add-or-remove-variations-in-a-scheduled-email-campaign.md): Adding or removing variations in a scheduled email campaign is restricted in MoEngage to preserve campaign statistics and analytics accuracy. - [Why Isn’t Email Content Displaying Correctly in Dark Mode?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-isnt-email-content-displaying-correctly-in-dark-mode.md): Fix email display issues in dark mode where text becomes unreadable due to color inversion in Gmail and other clients. Get dark mode template tips. - [Is It Possible to Embed Auto-Playable Videos Within Emails?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/is-it-possible-to-embed-auto-playable-videos-within-emails.md): Learn about embedding auto-playable videos in MoEngage emails and why most major email clients like Gmail and Outlook block video playback. - [Why Does the SMTP Data Error Occur in Email Campaigns Sent Through Amazon SES?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-the-smtp-data-error-occur-in-email-campaigns-sent-through-amazon-ses.md): Troubleshoot SMTPDataError failures in MoEngage emails sent via Amazon SES, typically caused by exceeding daily sending quotas or rate limits. - [Why Does the Missing SMTP Connector in Email Settings Error Occur?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-the-missing-smtp-connector-in-email-settings-error-occur.md): Resolve the missing SMTP connector error when creating MoEngage email campaigns by properly configuring an email connector in channel settings. - [Why is the Font Changing in Sent Emails?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-is-the-font-changing-in-sent-emails.md): Fix font inconsistencies in sent emails by using web-safe fonts and configuring a proper fallback font sequence in your HTML email templates. - [Why Is It Not Possible to Select Different Connectors in Email Connector Settings?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-is-it-not-possible-to-select-different-connectors-in-email-connector-settings.md): Email connectors missing from the dropdown list? Only connectors with a configured From address appear in MoEngage email connector settings. - [Why Does a Privacy Error Occur When Clicking Links in Emails?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-a-privacy-error-occur-when-clicking-links-in-emails.md): Fix privacy errors on email link clicks by correcting the landing page subdomain configuration in MoEngage subscription management settings. - [Can Image Carousels Be Used in Emails?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/can-image-carousels-be-used-in-emails.md): MoEngage does not currently support image carousels in email campaigns. Learn which channels like push and in-app do support carousel formats. - [Why Does Uploading .mp4 Files Fail?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-uploading-mp4-files-fail.md): Resolve the filetype not allowed error when uploading .mp4 files in the MoEngage email editor. Convert videos to .gif or share them as links. - [Why Are Non-Image Files Not Appearing in the Image Block File Manager?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-are-non-image-files-not-appearing-in-the-image-block-file-manager.md): Understand why PDFs and other non-image files uploaded via the email editor's Image content block don't appear, and how to get a public URL for them instead. - [How To Add Custom Unsubscribe Tracking?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/how-to-add-custom-unsubscribe-tracking.md): Add custom unsubscribe tracking to your MoEngage email campaigns by activating subscription categories and embedding HTML tracking code in emails. - [Why Are Images Failing to Load in HTML Email Campaigns?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-are-images-failing-to-load-in-html-email-campaigns.md): Fix image loading failures in HTML email campaigns caused by parentheses in URLs by wrapping them in single quotes within CSS URL syntax. - [Why Is the Email Preview Text Shown Twice in Apple Mail?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-is-the-email-preview-text-shown-twice-in-apple-mail.md): Fix duplicate email preview text in Apple Mail caused by non-breaking characters that iOS handles differently than Gmail, Yahoo, and Outlook. - [Why Does the Annotation Text in the HTML Disappear?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-the-annotation-text-in-the-html-disappear.md): Fix disappearing HTML annotation text in MoEngage email campaigns by switching from the custom HTML editor to the drag-and-drop template editor. - [How Is an Email Drop Event Generated?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/how-is-an-email-drop-event-generated.md): Learn when MoEngage generates email drop events during campaign delivery, including unsubscribe, spam, bounce, and missing email address cases. - [Why Does an SMTP Service Disconnect Error Occur When Testing an Email Campaign?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-does-an-smtp-service-disconnect-error-occur-when-testing-an-email-campaign.md): Resolve the SMTP service disconnected error when testing MoEngage email campaigns, typically caused by incorrect email connector credentials. - [Why Are the Open Rates High in an Email Campaign’s Monthly Report Exports?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-are-the-open-rates-high-in-an-email-campaigns-monthly-report-exports.md): Understand why monthly email report exports may show inflated open rates when campaigns span across month boundaries in MoEngage reporting. - [Rendering Issues in HTML Templates](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/rendering-issues-in-html-templates.md): Troubleshoot email rendering issues in MoEngage, including the Android Gmail app displaying desktop templates instead of mobile-optimized versions. - [Difference observed in count returned by segmentation and campaign segmentation.](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/difference-observed-in-count-returned-by-segmentation-and-campaign-segmentation.md): Understand why user counts differ between segmentation queries and email campaign targeting due to added filters like unsubscribe and bounce. - [Users are removed due to Personalization Failure](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/users-are-removed-due-to-personalization-failure.md): Diagnose why users get removed from email campaigns due to personalization failure when custom and MoEngage-tracked attributes share the same name. - [Why is the no. of emails sent lower than user segment count?](https://moengage.com/docs/user-guide/campaigns-and-channels/email/faqs-email/why-is-the-no-of-emails-sent-lower-than-user-segment-count.md): Understand the full email delivery breakdown in MoEngage, from segment count to final sent total, including bounce, unsubscribe, and cap filters.