Introduction

Alot Solutions is a leading communication platform that enables businesses to engage customers via SMS, WhatsApp, Voice, Email, RCS, and Chatbot. It provides secure, scalable, and personalized engagement strategies that optimize campaigns and enhance customer service. Enterprises of all sizes trust it.

Ensure you have access to your Alot Solutions dashboard and have the API key for your Alot Solutions account.

Configure Alot Solutions as a Custom RCS Connector (Service Provider)

Perform the following steps to configure Alot Solutions as a connector:

On the left navigation menu in the MoEngage UI, go to Settings > Channels > SMS & RCS > Sender configuration.
On the RCS tab, click + Add RCS Sender.
Click the alotdigital tile.
On the Sender Details page, add the following details:

Field	Description
Mark as default	Turn this toggle on to mark the sender as the default sender for the service provider being configured. If marked as default, this sender will be used to send all RCS campaigns from MoEngage unless you select a different sender while creating the campaign.
Sender type	Select the sender type. The available options are: Promotional: Select this option when you are using the sender to send information about your brand, promote deals, or engage with users. Transactional: Select this option when you are using the sender to send alerts about transactions, security information, or any information that can be classified as transactional in nature. OTP: Select this option when you are using the sender to send OTPs.
Sender Name	This field identifies the sender. Type the name of the sender here.
Sender ID	Enter the sender ID. This is the RCS agent/bot ID RBM uses to send RCS messages to users.
API URL	This field contains information about the URL that should be used to send an API request to the sender. Type the API Endpoint of the sender here. The API URL for Alot Solutions is: https://web.rcspro.in/api/v1/rcsmt/sendMessage
Authorization	This is the bearer token used for authorization. You can get this token from the Alot Solutions team.

Click Save to save this sender configuration.
Configuring delivery tracking enables you to monitor the status of message deliveries to end users. Similarly, to track user responses and take appropriate actions, you must set up an incoming message URL. To proceed, copy the URL from the MoEngage UI and send it via email to the Alot Solutions team for configuration.

Configure SMS Fallback

Perform the following steps to configure SMS fallback:

On the left navigation menu in the MoEngage UI, go to Settings > Channels > SMS & RCS > Sender configuration.
On the SMS tab, click + Add custom service provider in the upper-right corner.
On the Sender Details page, add the following details:

Field	Description
Mark as default	Turn this toggle on to mark the sender as the default sender for the service provider being configured. If marked as default, this sender will be used to send all SMS campaigns from MoEngage unless you select a different sender while creating the campaign.
Service Provider Name	This field identifies the service provider you are configuring on the MoEngage UI and must be unique. Type the service provider’s name here.
Sender Name	This field identifies the sender. Type the name of the sender here.
Sender ID	Enter the sender ID. Note: In compliance with Telecom Regulatory Authority of India (TRAI) guidelines, SMS messages with shortened links sent to the customers in India will include this sender ID as HTTP://ux.mnge.co/SenderID/XXXXX.

Field	Description
Sender type	The sender type can be Promotional or Transactional. Promotional: Choose this option when you want to use the sender to send information about your brand, promote deals, or engage with users. Transactional: Choose this option when you want to use the sender to send alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature.
API URL	This field contains information about the URL that should be used to send an API request to the Sender. You can get this information from the API documentation of the sender. Type the API Endpoint of the sender here. The API URL for Alot Solutions is: https://web.rcspro.in/api/v1/rcsmt/sendMessage
Method	Select POST as the HTTP method.
URL Parameters	Add the URL Parameters to be passed to the API as Key-Value pairs using this option. You can get this information from the API documentation of the sender. For example, if the API URL call uses the GET method, all the parameters, such as API Key, Authorization, and so on, are passed as URL Parameters.

Field	Description
Headers	Include the request headers with Content-Type as the key and application/json as the value.
Body Type	You must select the Body Type as JSON and add the following details:

{
  "Account": {
    "APIKey": "Your_API_Key_Here",
    "SenderId": "Your_Sender_ID_Here",
    "Channel": "Your_Route_Name_Here",
    "DCS": 0,
    "FlashSms": 0,
    "PEID": "Your_Entity_ID_Here"
  },
  "Messages": [
    {
      "Number": "Moesms_destination",
      "Text": "Moesms_message",
      "DLTTemplateId": "Moesms_dltTemplateId"
    }
  ]
}

Notes :

APIKey: Enter the API key from your Alot Solutions account.
SenderId: Replace with the sender ID authorized for your campaigns.
Channel: Use the correct route name (like “TRANS” or “PROMO”).
PEID: Replace with your unique Entity ID provided by Alot Solutions.

Send a test SMS to verify your configuration.
Click Save to save the sender configuration.
You can configure delivery tracking after creating the sender in the MoEngage UI:

DLR Manual Field Mapping Guide

You must set up the DLR configuration with the following field mappings:

Attribute storing unique ID: MessageData.[0].MessageId
Attribute storing unique delivery ID: MessageId
Attribute storing delivery status: ErrorCode
Success values for delivery status: 000, 001
Attribute storing failure reason: MessageStatus

​Introduction

​Configure Alot Solutions as a Custom RCS Connector (Service Provider)

​Configure SMS Fallback

​DLR Manual Field Mapping Guide

Introduction

Configure Alot Solutions as a Custom RCS Connector (Service Provider)

Configure SMS Fallback

DLR Manual Field Mapping Guide