Gupshup

Introduction

Gupshup is the leading conversational messaging platform, powering over 6 billion monthly messages. Across verticals, thousands of large and small businesses in emerging markets use Gupshup to build conversational experiences across marketing, sales, and support.

Prerequisites Ensure that you have the login credentials such as UserId and Password for the SMS Gupshup Account. If you have any issues with the credentials or if you do not have the credentials, contact Gupshup support.

Configure SMS Connector (Service Provider)

Navigate to Settings -> Channels -> SMS -> Sender configuration.

Click Gupshup.

Add the following details in the Sender Details screen.

Field	Description
Mark as default	Turn on this toggle to mark the sender as the default sender for the service provider being configured. If marked as default, this sender would be used for sending all SMS campaigns from MoEngage unless you select a different sender while creating the campaign.
Sender type	The Sender type can either be Promotional or Transactional. Choose the Sender type as Promotional when you would be using the Sender for sending information about your brand, promoting deals, or engaging with users. Choose the Sender type as Transactional when you would be using the Sender for sending alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature.
Sender ID	This is the number from which SMS will be sent to your users.
Username	This is the username of your Gupshup account.
Password	This is the password of your Gupshup account.

Send a test SMS to verify your configuration.

Click Save to save the Sender Configuration.

To enable delivery tracking, copy the Delivery tracking URL and paste it on to your Gupshup portal. For more information, refer to Enabling Delivery Tracking in Gupshup.

Delivery Tracking

To enable SMS delivery tracking,

Navigate to Settings -> SMS Settings.

Use the MoEngage Delivery Tracking URL https://api-01.moengage.com/sms/dlr/gupshup and paste it under the Real-Time Delivery URL in the Gupshup portal for the Transactional SMS Account. k

The delivery tracking URL should be set as a GET request on Gupshup; contact your Gupshup account manager to set it as a GET request.

Guide

Introduction

Configure SMS Connector (Service Provider)

Delivery Tracking

Next Steps

​Introduction

​Configure SMS Connector (Service Provider)

​Delivery Tracking

​Next Steps

Introduction

Configure SMS Connector (Service Provider)

Delivery Tracking

Next Steps