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Introduction

Whush is a CPaaS platform offering services such as SMS, IVR/OBD, and WABA to enable businesses to have efficient communication with their customers. Offerings of Whush are comprehensive and end-to-end where a business can trust us from DLT registration to campaign management, using the right channel at the right time.

Configure Whush as a Custom SMS Connector (Service Provider)

This article helps you configure Whush as a Custom SMS Connector (Service Provider) on the MoEngage platform for businesses that use MoEngage for their communication campaign scheduling. Log in to the MoEngage Dashboard and follow these steps:
  1. Navigate to Settings -> Channel -> SMS.
  2. On the Sender Configuration tab, click + Add Sender. The Add sender page is displayed.
  3. In step 1 “Service Provider”, click + Add custom service provider. The Add Custom Connector sender page is displayed.
  4. Add the following details in step 2 “Sender Details”:
FieldDescription
Mark as defaultTurn this toggle on to mark the sender as the default sender for the service provider being configured. If marked as default, this sender will be used for sending all SMS campaigns from MoEngage unless you select a different sender while creating the campaign.
Service provider nameThis field identifies the service provider you are configuring on the MoEngage Dashboard and has to be unique. Enter “Whush”.
Sender nameThis field identifies the readable sender name that can be used while creating a campaign or alert. Enter “Whush”.
Sender typeSelect the sender type. Available options are:
  • Transactional : Select this option to use the sender for sending alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature.
  • Promotional : Select this option to use the sender for sending information about your brand, promoting deals, or engaging with users.
  1. Configure the Webhook by adding the following details:
FieldDescription
API URLThis field contains information about the URL that should be used to send an API request to the sender. You can get this information from the API documentation of the sender. Enter the API Endpoint of the sender here. The API URL for Whush is: https://whush.pludous.com/whush-send-sms
MethodSelect POST as the HTTP method.
URL parametersAdd the URL Parameters to be passed to the API as Key-Value pairs using this option. You can get this information from the API documentation of the sender. For example, if the API URL call uses the GET method, all the parameters such as API Key, Authorization, and so on, are passed as URL parameters.
HeadersAdd the Request Headers to be passed to the API as Key-Value pairs using this option. You can get this information from the API documentation of the sender. Add the Authorization Header.
  1. In the Body Type field, enter the following code:
  2. Click Send test SMS to verify your configuration.
  3. Click Save to save the sender configuration.
  4. You can configure delivery tracking after creating the sender in the MoEngage Dashboard. For information about Delivery Tracking, refer to Delivery Tracking for Custom Connectors.
  5. You can map the attributes of the delivery tracking response manually or automatically.

Next Steps