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Introduction

MoEngage provides a native integration with NexG Platforms for WhatsApp. This integration allows you to send templated WhatsApp messages and view comprehensive delivery and read analytics within the MoEngage UI.
Before you begin the configuration, ensure that you have the following:
  • Access to your NexG Platforms dashboard.
  • The API key associated with your NexG Platforms account.
  • A phone number registered and verified with WhatsApp for Business (WABA).

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Configure NexG Platforms as a WhatsApp Connector

This section describes how to set up NexG Platforms as a service provider on the MoEngage UI.

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Step 1: Access Sender Configuration

To access the sender configuration, perform the following steps:
  1. Sign in to the MoEngage UI.
  2. Navigate to Settings > Channels > WhatsApp > Sender configuration.
  3. Click + Add connector. The WhatsApp connector dialog box appears.
  4. In the Choose a connector list, select NexG , and then click Done.

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Step 2: Configure Sender Details

To configure the sender details, perform the following steps:
  1. On the Sender configuration page, click + Sender in the upper-right corner.
  2. On the Sender Details page, enter the following information:
  1. Click Save. Upon successful integration, a success message appears confirming that the sender’s details are saved. nexG.png

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Delivery Tracking

To track the delivery status of your WhatsApp messages within MoEngage, you must provide MoEngage’s Delivery Tracking URL to NexG Platforms and perform the following steps:
  1. On the Sender Details page, locate Enable delivery tracking.
  2. Click the copy icon next to the delivery tracking URL.
  3. Provide this URL to your NexG Platforms representative or update it in your NexG Platforms account settings to enable delivery callbacks:
  • You must have pre-approved templates within NexG Platforms to create a WhatsApp campaign for a NexG Platforms sender in MoEngage.
  • Ensure that the template content created in MoEngage matches your approved NexG Platforms templates verbatim. For more information, see Add Templates.