Wisely

The integration of Wisely and WhatsApp with MoEngage allows you to send your templated messages using a registered number powered by Wisely.

Sender Configuration

To configure a WhatsApp number in the MoEngage Dashboard, perform the following steps:

Go to Settings > WhatsApp > Sender configuration.
Choose Wisely from the left menu and click + Sender.
Enter the following details:

Field Name	Description
Sender name	This field denotes the name you want to provide to the sender profile. This would be available in the sender so that you can recognize it easily while using it to create a campaign inside MoEngage. The sender name should be between five and 50 characters. This is a mandatory field.
WhatsApp business number	This field denotes the phone number registered with WhatsApp (directly or through Wisely) using which you want to send out WhatsApp messages to your users. On Wisely, you can find sender details at Channels _ > _WhatsApp _ > _Business Profiles. This is a mandatory field.
API URL	The base endpoint URL of WhatsApp. This is a mandatory field. The API URL for Wisely is: https://moeng.wiselyapi.com/moeng/whatsapp/message
apikey	This field indicates the API key generated from the Wisely account and is specific to the WhatsApp number. This is a mandatory field. Refer to the following points to view the API key in the Wisely account: Log in to the Wisely account with your valid credentials. Navigate to the API icon from the left menu. The Access account page is displayed. Click the key icon next right to your access account. Your API key is displayed on the screen. Copy and paste in your API header.

Delivery Tracking

To track the delivery of your WhatsApp messages inside MoEngage, you must copy the MoEngage Delivery Tracking URL, and share it with Wisely, and get it updated on their side. You should be able to see the URL as shown below:

In the Delivery tracking URL field, enter the following URL: https://api-0X.moengage.com/whatsapp/wisely/dlr/ where X is the number of the data center (DC).

Add MoEngage Webhook in Wisely

Log in to your Wisely account with valid credentials.
Click API from the left menu.
Locate and select the Access Account where you want to place the webhook URL.
Click the stencil icon () next to the access account.
Select Webhook for Outgoing Status Events and place the delivery tracking URL of MoEngage in the HTTPS Webhook URL field.

Add the MoEngage webhook to an access account with WhatsApp configured as one of the channels.

Click Update.

Upon successfully adding webhook, you will see the “Access Account updated successfully” message.

Add Delivery Tracking for User-Initiated Messages

Log in to the Wisely platform with valid credentials.
Click API from the left menu.
Locate and select the Access Account where you want to place the webhook URL.
Click the stencil icon ( ) next to the access account.
Select the Webhook for User Initiated Messages and place the MoEngage webhook URL in the HTTPS Webhook URL field.

Webhooks for user-initiated messages can only be added to access accounts that are of the Conversational type.

Click Update.

Upon successfully adding webhook, you will see the “Access Account updated successfully” message.

Guide

Sender Configuration

Delivery Tracking

Add MoEngage Webhook in Wisely

Add Delivery Tracking for User-Initiated Messages

Next Steps

​Sender Configuration

​Delivery Tracking

​Add MoEngage Webhook in Wisely

​Add Delivery Tracking for User-Initiated Messages

​Next Steps

Sender Configuration

Delivery Tracking

Add MoEngage Webhook in Wisely

Add Delivery Tracking for User-Initiated Messages

Next Steps