> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage/t9nft78wsoLTI2Nx/images/moengage_29f0ac.png?fit=max&auto=format&n=t9nft78wsoLTI2Nx&q=85&s=cc9678e05b50216b452caebe36f16354" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage/50ZszvUJB4M_6y_L/images/moengage_ea5a85.png?fit=max&auto=format&n=50ZszvUJB4M_6y_L&q=85&s=fe9dc3fa458d6c2fc2e984eaa495bcd9" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage/wjYnJKL0xml-g3HM/images/moengage_4530b9.png?fit=max&auto=format&n=wjYnJKL0xml-g3HM&q=85&s=0ef1fac0d24464afc3d965d50e67b7d2" width="1440" height="160" data-path="images/moengage_4530b9.png" />