> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Are Users Receiving Campaigns in the Wrong Time Zone?

> Troubleshoot time zone delivery issues in MoEngage email campaigns when users receive messages outside their intended local scheduled time.

## Problem

The campaign is designed to be sent based on the user's local time zone. However, despite the intended timing, the campaign is being sent to users in the wrong time zone.

<img src="https://mintcdn.com/moengage/cFTwc93vQdTanvKi/images/moengage_bf42a9.png?fit=max&auto=format&n=cFTwc93vQdTanvKi&q=85&s=1d06fac49ad8dcf9223c8fd6c31ffc85" width="1600" height="727" data-path="images/moengage_bf42a9.png" />

## Explanation

* When a campaign is intended to be sent in a user's time zone, it is typically scheduled to arrive in each user’s local time zone.
* If the scheduled time has already passed in the user’s time zone, they may receive the campaign based on the original time zone it was set to (India time zone).
* This variation can result in users receiving the campaign at unexpected times.
  <Warning>
    Currently, there is no feature to prevent or filter out users who have already passed the scheduled time in their time zone.
  </Warning>