> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Does Uploading .mp4 Files Fail?

> Resolve the filetype not allowed error when uploading .mp4 files in the MoEngage email editor. Convert videos to .gif or share them as links.

## Problem

When you attempt to upload .mp4 files to the email editor's image block, the following message appears:

“File Not Uploaded. Filetype Not Allowed”

<img src="https://mintcdn.com/moengage/P9B7WlDoMUnquME5/images/moengage_0ce4c9.png?fit=max&auto=format&n=P9B7WlDoMUnquME5&q=85&s=737d6515f4ecc97a80bacecd34c3d0a2" width="1440" height="635" data-path="images/moengage_0ce4c9.png" />

## Solution

Perform the following steps:

* Convert the .mp4 file to a .gif file and then upload it to resolve the issue.
* If you want to include .mp4 files in an email, you can have them as attachments or send them using a link in the email.

<Warning>
  MoEngage does not support .mp4 files.
</Warning>