> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why is the no. of emails sent lower than user segment count?

> Understand the full email delivery breakdown in MoEngage, from segment count to final sent total, including bounce, unsubscribe, and cap filters.

This is a very common question from marketers sending email campaigns. We provide a clear Delivery Breakdown of emails - right from "User segment count" to the no. of emails that were finally sent - at the bottom of the Email Campaign Info page (which you can see by clicking on any campaign on MoEngage Dashboard > Campaigns page).

<img alt="" src="https://help.moengage.com/hc/en-us/article_attachments/206717046/Screen_Shot_2016-09-01_at_6.01.00_PM.png" />

The various delivery points are as follows:

1. **Segment Count** - Total number of users that belong to the segment of the campaign
2. **Users with Email** - Total number of users who have an email attribute
3. **After B/U/C removal** - Number of users obtained after removing email addresses that have earlier bounced, unsubscribed, or spam complained.
4. **After Invalid/Duplicate removal** - Number of users obtained after removing Invalid emails (missing "@" & ".") and Duplicate Emails (multiple users with the same email address)
5. **After FC Removal** - Number of users obtained after removing emails that have crossed Frequency Capping as defined in the [FC Settings](/user-guide/settings/channels/delivery-controls/frequency-capping).
6. **After Personalization Removal** - Number of users obtained after removing emails for which the email could not be sent due to personalization failure.
7. **Sent** - This is the final count of emails that have been sent.

The exact number of email removals is also mentioned in "Campaign Delivery Breakdown", as shown in the snapshot below -

<img alt="" src="https://help.moengage.com/hc/en-us/article_attachments/206736463/Screen_Shot_2016-09-01_at_6.01.13_PM.png" />

Any emails you send have an impact on your IP and domain reputation. So, we must maintain a clean email sending list - free of emails that bounced, unsubscribed, or complained - which we achieve by not initiating further emails to these email addresses.