> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Do Users Receive OSM Campaigns Even After the Flow Has Stopped?

> Users still receiving OSM campaigns after a flow stops? Learn why this happens and how to set exit criteria to stop On-site Messaging delivery.

## Problem

Even though the flow has stopped, users continue receiving On-site Messaging (OSM) campaigns created within it.

## Explanation

* The user receives OSM campaign notifications because the expiration date has not been reached.
* The user continues to receive OSM pop-ups until the flow is retired.

## Solution

To resolve the issue, the user must set up the exit criteria in the flows.

<Info>
  The expected logical behavior is as follows:

  * If a Flow is in the Stopped, Paused, or Completed status, the OSM delivery will be stopped.
  * If a Flow is in the Active or Retired status, the OSM delivery will continue.
</Info>