> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Why Is the Countdown Timer in OSM Static?

> OSM countdown timer not working? This issue occurs when invalid characters are used during campaign configuration. Learn how to fix it in MoEngage.

## Problem

The countdown timer in the OSM campaign is static and not working properly.

<img alt="421.png" src="https://mintcdn.com/moengage/60BzFdXTJDO5dnCb/images/moengage_3710f7.png?fit=max&auto=format&n=60BzFdXTJDO5dnCb&q=85&s=8b7b78afb8498bbbe0213589f9874b56" width="748" height="292" data-path="images/moengage_3710f7.png" />

## Cause

This issue occurs during campaign configuration when an invalid character is used to set the timer countdown.

<img src="https://mintcdn.com/moengage/2FjM3dGfEH1CYo8k/images/moengage_599858.png?fit=max&auto=format&n=2FjM3dGfEH1CYo8k&q=85&s=fef113d37482b01704fb4b74344c3349" width="1600" height="1600" data-path="images/moengage_599858.png" />