> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# What Does the Verification of a Custom Domain Fail?

> Resolve custom domain verification failures in MoEngage SMS settings by configuring the correct CNAME record in your DNS to point to MoEngage.

## Problem

When attempting to verify a domain added at **Settings** > **Advanced settings** > **Custom domain**, the following message is displayed:

Unable to verify. Check the domain settings where the domain is managed and retry.

<img alt="Screenshot 2024-07-10 at 3.16.41 PM.png" src="https://mintcdn.com/moengage/S2vOz7ciYYqlhjCf/images/moengage_6d5d95.png?fit=max&auto=format&n=S2vOz7ciYYqlhjCf&q=85&s=f3c698a79d39f25f62f463df5eb6d859" width="2266" height="968" data-path="images/moengage_6d5d95.png" />

## Solution

Perform the following steps:

1. Get the domain you want to add as a custom domain.
2. Ensure the domain has the correct Canonical Name (CNAME) values configured.
3. Add a CNAME record in your Domain Name System (DNS) settings, pointing to the MoEngage domain.
4. Use the appropriate CNAME value based on the cluster you are on.

## Example

For instance, CNAME value: ux.mnge.co (X stands for the cluster).

<img alt="Screenshot 2024-07-10 at 3.12.58 PM.png" src="https://mintcdn.com/moengage/t9nft78wsoLTI2Nx/images/moengage_2c3275.png?fit=max&auto=format&n=t9nft78wsoLTI2Nx&q=85&s=33367280d976a294b3637892bd832b72" width="2242" height="1120" data-path="images/moengage_2c3275.png" />

<Info>
  To find the name values of a custom domain, you can use methods such as nslookup or free online tools such as [CNAME LOOKUP - MxToolbox](https://mxtoolbox.com/CNAMELookup.aspx) and [DNS Lookup](https://www.nslookup.io/).
</Info>