> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQs - Inform

> Get answers to frequently asked questions about Inform in MoEngage.

## Problem

Alert statistics (Inform) are not displayed, even though SMS messages are successfully sent to users.

## Solution

To ensure that you receive statistics, include the user ID in the request.

<Warning>
  According to the current product behavior, MoEngage does not support statistics if user ID is not passed.
</Warning>

<Accordion title="How can we segment the number of messages sent through Inform?">
  You can track the messages sent through Inform by filtering your campaign events for the **Alert ID** attribute. To create this segment:

  1. Navigate to your MoEngage dashboard and click **Create segment**.
  2. Select **User behavior** and choose the relevant channel event (e.g., `Email Sent`, `SMS Sent`, `Notification Sent iOS, Notification Sent Android`, or `WhatsApp Message Sent`).
  3. Define your timeframe (e.g., "in the last 3 days").
  4. Add a filter for the attribute **Alert ID**.
  5. Set the operator to **exists**. *(Example: This will return all users who were sent any Inform message during your specified timeframe, regardless of which specific alert triggered the message).*
       <Frame>
         <img src="https://mintlify.s3.us-west-1.amazonaws.com/moengage/images/Screenshot-2026-05-05-at-11.16.52-AM.png" alt="Screenshot 2026 05 05 At 11 16 52 AM" />
       </Frame>

  <Note>
    If you want to track the reach of one specific alert rather than all of them, follow the exact steps above, but change the operator from **exists** to **is**, and select your specific  Alert ID into the value field (e.g., *Alert ID is 69c63d7218dfa5e41e2f1c73*).
  </Note>
</Accordion>

<Accordion title="How can I view the overall number of messages sent via MoEngage Inform? ">
  You can view comprehensive delivery and usage statistics in the MoEngage Dashboard. Navigate to **Settings** > **Billing** > **Usage** to see the volume of total Inform messages  sent across all channels through Inform. For more information, refer to [Usage Details](https://www.moengage.com/docs/user-guide/settings/account/billing/usage-details)
</Accordion>