> ## Documentation Index
> Fetch the complete documentation index at: https://moengage.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# How To Resolve reCAPTCHA Issues in the Browser When Logging In to the Dashboard?

> Troubleshoot reCAPTCHA errors when logging into the MoEngage dashboard. Fix issues by updating your browser, enabling JavaScript, or more.

## Problem

When logging in to the MoEngage dashboard, the browser encounters issues with contacting reCAPTCHA.

## Instructions

If reCAPTCHA fails to load or function correctly, follow these steps:

1. **Update the browser**:
   * Ensure your browser is current and meets the minimum system requirements.
2. **Enable JavaScript**:
   * Verify that JavaScript is enabled in your browser. For more information, read [Allow JavaScript in your browser](https://support.google.com/adsense/answer/12654?hl=en).
3. **Disable extensions**:
   * Turn off any browser extensions that might interfere with reCAPTCHA.
4. **Reset your browser**:
   * Try resetting your browser settings.
5. **Check for malware**:
   * Scan your device for malware that could affect browser functionality.
6. **Change your DNS**:
   * Switch to Google DNS to resolve potential connectivity issues.
7. **Avoid VPNs and proxy services**:
   * VPNs and proxy services may trigger reCAPTCHA's security measures. Disable them and try again.