Why is it important for banks to retain the customers?
Reports in the banking industry indicate how dissatisfied customers discourage their friends from using that bank’s services. Hence, it becomes crucial for banks to offer impeccable customer experience and keep their customers engaged.
How can banks improve customer retention?
Banks can improve customer retention by collecting timely customer feedback, hyper-personalization, sending newsletters, addressing customer reviews, and building customer loyalty.
How do you attract and retain bank customers?
Banks can attract and retain customers by understanding the customer's needs, providing consistent experience both online and offline, building customer relationships and sending relevant communication.