A recent survey indicates that bank and credit union leaders are confident about their face-to-face customer engagement, with 35% calling it excellent. However, only 9% of leaders called their digital customer experience excellent.
Becoming digital-first to stand neck-to-neck with other fintech players in the market.
Ensuring consistent brand presence and communication across multiple channels.
Collecting accurate data and ensuring maximum AI and predictive analysis usage.
Wright-Patt Credit Union offers a detailed online banking walkthrough of its services via navigation prompts to educate new members on how to use its app.