Customer Engagement Summit: Adapt or Die On Demand

On Demand

Access session highlights to hear how the best brands tackle customer engagement. From getting buy-in to running cross-channel campaigns that scale. Real stories, proven frameworks, and practical tips you can use.

Featured Keynote

Inspiring Brands

Leadership & Team

Industry Stories

Product News

Session Recaps

Featured Keynote

Here are some actionable resources that we've curated for you.

Keynote 1:
The Weather Company

Rohit Agarwal (CEO, The Weather Company) emphasized how universal behaviors, like checking the weather, illustrate both scale and frequency of consumer touchpoints.

18 min

Keynote 2:
Tom Fishburne, The Marketoonist

Tom Fishburne, the Marketoonist, delivered a humorous yet insightful keynote on the absurdities of modern marketing.

25 min

Inspiring Brands

Customer Fireside Chat

How Loblaw Delivers Impactful and Integrated Customer Moments

With Megan Kwon, Director of Digital Customer Communications, Loblaw

11 mins

The Future of Guest Engagement at Foxwoods: Data, AI, and On-Property Excellence

With Blair Bendel, Senior VP - Marketing, Foxwoods Resorts & Casinos

15 min

How SoundCloud Navigated Martech Change: From Vendor Selection to Lasting Impact

With Hope Barrett, Sr. Director Product Management (MarTech), SoundCloud

16 min

Leadership & Team

Panel Discussions

Adapt or Die Trying: Martech Talk

This panel explored the future of martech stacks and how brands can avoid stagnation while evolving toward modern, integrated engagement platforms.

29 min

The Domino Effect: AI Decisioning that Delivers Engagement by the Slice

This session focused on how Domino’s uses AI-driven decisioning to personalize customer engagement and optimize marketing across channels.

13 min

The Art (and Science) of Gaining Internal Buy-In

This panel explored the challenge of getting organizational alignment on new initiatives and technology.

19 min

Clean Data, Clear Decisions: Building the Foundation for Customer Insight

This panel explored how brands are turning fragmented and messy data into actionable insights.

29 min

The Human Side of AI: Smarter Engagement Without Losing Trust

This session addressed the balance between AI innovation and customer trust.

29 min

Industry Stories

Partner Presentations

Partner Presentation - Google, Twilio

Simple, Trusted, Smart: How RCS Reinvents Engagement

17 min

Partner Presentation - Movable Ink

A Marketer’s Guide to Perfecting Evergreen Campaigns

12 min

Product Announcements

MoEngage Next

AI, our vision and the elephant in the room - Ravi Dodda, CEO & Co-founder, MoEngage

23 min

Session Recaps

Customer Engagement Summit

Top 5 Takeaways from the Customer Engagement Summit: Adapt or Die

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