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THE AGE OF THE
INDIVIDUAL

Join leaders from Canada’s top brands, including Loblaw, Bell, and Holt Renfrew, to explore how marketing is moving from segments and prebuilt journeys to individual decisioning, with humans setting the strategy and agents adapting to every individual.
Invite-Only | Customer Stories | Real Use Cases 360 Restaurant at CN Tower, September 17, 4 – 8 PM

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MEET THE SPEAKERS

Meet the Marketing Leaders Behind the
Boldest Agentic Marketing Bets

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Charu Pujari

Senior VP, AI & Engineering,
Loblaw Digital

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Luxy Thuraisingam

Global Marketing Executive, Former VP, Bell & Cisco

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Nour Semaan

Marketing Automation & CRM Manager, Holt Renfrew

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Megan Kwon

Director, Digital Customer Communications, Loblaw Digital

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Rahul Laskar

Digital Technology - Sr Manager, United Airlines

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Corby Fine

Vice President, Marketing & Performance, IGM Financial

Agenda

Sessions on agentic decisioning, customer engagement, and the growth stories behind them.
360 Restaurant at CN Tower -290 Bremner Blvd.
Toronto, ON M5V 3L

17th

September'26

Thursday

4:00-4:30 PM

Arrival & Welcome Drinks

4:30-4:40 PM

Keynote

The Era of Agentic Marketing and Decisioning

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Ravi Dodda

Co-founder and CEO, MoEngage

4:50-5:10 PM

Customer Spotlight

How Loblaw Delivers Contextual Loyalty Experiences with Custom Agents

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Charu Pujari

Senior VP, AI & Engineering, Loblaw Digital

5:15-5:35 PM

Panel - Governing Agentic AI at Enterprise Scale

When AI is making decisions on behalf of millions of customers at once, governance can't be an afterthought.

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Megan Kwon

Director, Digital Customer Communications at Loblaw Digital

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Luxy Thuraisingam

Global Marketing Executive, Former VP, Bell & Cisco

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Rahul Laskar

Digital Technology - Sr Manager, United Airlines

5:40-6:00 PM

Panel - Beyond the Discount: Agentic Personalization in High-Trust Categories

Speakers will talk about what agentic personalization looks like when there's no coupon to lean on and the customer relationship has to carry the weight.

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Nour Semaan

Marketing Automation & CRM Manager at Holt Renfrew

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Corby Fine

Vice President, Marketing & Performance at IGM Financial

6:00-8:00 PM

Networking, Cocktails and Dinner

Why Attend?

Marketing was built to scale through segments, rules, and prebuilt journeys. But no two customers behave the same.
Agentic AI introduces a different model: humans set the strategy and guardrails, while a dedicated agent
for every customer learns, adapts, and decides what comes next.
Toronto is where the leaders putting that model into practice come to compare notes.

Learn

Hear how marketing leaders are putting agentic AI into production: what agents decide, what stays human, how they get started, and what they’ve learned along the way.

Connect

Join an invite-only group of senior marketing, CRM, and growth leaders for candid conversations with peers facing the same shift from segments to individual decisioning.

Experience

Savour seasonal Canadian cuisine and wines from the world’s highest wine cellar as Toronto’s skyline revolves around you at 360 Restaurant, CN Tower.

Request Your Invite