September 24, 2025
Convene - 75 Rockefeller Plaza, New York
Thank you to everyone who joined us at the Customer Engagement Summit: Adapt or Die, 2024. Missed attending the event? Access session highlights to hear how the best brands tackle customer engagement. From getting buy-in to running cross-channel campaigns that scale. Real stories, proven frameworks, and practical tips you can use.
Keynotes
Rohit Agarwal
CEO, The Weather Company
Tom Fishburne
The Marketoonist
The Speakers
Meet the builders of breakthrough brands
Anya Edstrom
Digital Product & Marketing, T-Mobile
Christina Medina
Director of Retention, Poshmark
Bryce Macher
VP, Decision Science at Domino's
Megan Kwon
Director, Digital Customer Communications at Loblaws
Rohit Nathany
Chief Digital Officer, Mejuri
Gary Kamikawa
Head of Marketing & Growth Tech, Amazon Music
Hope Barrett
Sr Director Product Management (MarTech), SoundCloud
Scott Brinker
Editor at chiefmartec.com
Blair Bendel
Senior Vice President of Marketing, Foxwoods Resorts & Casinos
Aziz Vahora
Senior Director, Data Engineering at Poshmark
Kavita Somwashi
Exec @ Ed Tech
Margaret Maio
CRM & Lifecycle Marketing Consultant
Khadyon Reid
Managing Director, Accenture Song
Robbie Freeman
Director, Strategy (Financial Services)
Agenda
Hear how the best brands tackle customer engagement. From getting buy-in to running cross-channel campaigns that scale. Real stories, proven frameworks, and practical tips you can use.
September'25
Wednesday
9:00 – 10:00 AM
Networking - Registration Open
10:00 – 10:05 AM
Welcome Note
Aditya Vempaty
Vice President, Marketing (North America) at MoEngage
10:05 – 10:30 AM
Keynote - The Future of Customer Engagement
Rohit Agarwal
CEO, The Weather Company
10:30 – 11:00 AM
Panel Discussion - Martech Talk
Anya Edstrom
Digital Product & Marketing, T-Mobile
Christina Medina
Director of Retention, Poshmark
Khadyon Reid
Managing Director, Accenture
Scott Brinker
VP Platform Ecosystem at HubSpot
11:00 – 11:30 AM
AI, our Vision and the Elephant in the Room
Raviteja Dodda
CEO & Co-founder, MoEngage
11:30–11:45 AM
Customer Fireside Chat - How Loblaw Delivers Impactful and Integrated Customer Moments
Megan Kwon
Director, Digital Customer Communications
11:45 – 12:00PM
Partner Presentation - Simple, Trusted, Smart: How RCS Reinvents Engagement
Alexandre Allemand
Business Development Lead, Messaging, Google
James Morgan
Director, Martech ISV Practice, Twilio
12:00 – 12:15 PM
Fireside Chat - The Domino Effect: AI Decisioning Delivering Engagement by the Slice
Bryce Macher
VP, Decision Science, Domino's
12:15–1:15 PM
Lunch Break & Networking
1:15 – 1:45 PM
Panel Discussion - The Art (and Science) of Gaining Internal Buy-In
Megan Kwon
Director, Digital Customer Communications
Margaret Maio
CRM & Lifecycle Marketing Consultant
1:45 – 2:00 PM
Customer Fireside Chat - The Future of Guest Engagement at Foxwoods: Data, AI, and On-Property Excellence
Blair Bendel
Senior Vice President of Marketing, Foxwoods Resorts & Casino
2:00 – 2:15 PM
Partner Presentation - A Marketer’s Guide to Perfecting Evergreen Campaigns
Robbie Freeman
Director, Strategy (Financial Services), Movable Ink
2:15 – 2:45 PM
Panel Discussion - Clean Data, Clear Decisions: Building the Foundation for Customer Insight
Aziz Vahora
Senior Director, Data Engineering at Poshmark
Rohit Nathany
Chief Digital Officer, Mejuri
2:45–3:00 PM
Customer Fireside Chat - How SoundCloud Navigated Martech Change: From Vendor Selection to Lasting Impact
Hope Barrett
Sr. Director of Product Management, MarTech at SoundCloud
3:00–3:30 PM
Panel Discussion - The Human Side of AI: Smarter Engagement Without Losing Trust
Gary Kamikawa
Head of Marketing & Growth Tech, Amazon Music
Kavita Somwanshi
Technology Executive @ EdTech, Media, Publishing Industry
3:30-3:55PM
Keynote - Adapt or Die laughing: The Marketoonists Survival Guide on Customer Engagement
Tom Fishburne
The Marketoonist
3:55–4:00PM
Closing Remarks
Aditya Vempaty
Vice President, Marketing (North America) at MoEngage
4:00 – 6:00 PM
Happy Hour & Networking
Participating Brands
We’re no longer accepting registrations for this event
What is the Customer Engagement
Summit?
The Customer Engagement Summit is an invite-only event hosted by MoEngage for Lifecycle, CRM, Product, and Growth leaders at top consumer brands.
Customer behavior is constantly evolving, and we are bringing marketing leaders from the biggest brands to share ideas, rethink engagement, and learn how to adapt before it’s too late.
Why Attend?
Learn
Hear firsthand how leading brands are tackling personalization, retention, and cross-channel engagement and what’s driving results today, not last year.
Connect
This invite-only room is curated for CRM, Lifecycle, Product, and Growth leaders solving real challenges across retail, QSR, media, travel, and fintech.
Reframe
Step outside the day-to-day and rethink your playbook. From data strategy to campaign execution, walk away with a clearer path forward.
Boss Needs Convincing?
The event’s free, but you’ll still need the green light to attend. We’ve prepped a ready-to-send note that covers the value, speakers, and why this summit is serious career fuel.
Just copy, paste, and get that yes.
In Partnership with
Platinum Sponsors
Gold Sponsors
Silver Sponsors
