Leading Brands Worldwide Use MoEngage to Drive Results
Deploy Omnichannel Campaigns With Ease

✓ Orchestrate omnichannel campaigns from a single intuitive interface

✓ Offer recommendations without interrupting customer experience within your app/website

✓ Get the ability to design campaigns with a drag-and-drop editor

Unified Customer Data and Insights, All at One Place

✓ Drive results for your marketing automation campaigns with insights-led Customer Engagement

✓ Increase conversion rates with targeted campaigns for each segment

✓ Analyze funnels, create custom RFM and predictive segments

Scale Up With Advanced Personalization and Segmentation

✓ Engage your customer at every step

✓ Compare how different customer segments interact across web, app, social media and email

✓ Get an in-depth understanding of their collective personas

✓ Achieve 4X higher engagement and conversions with personalized campaigns

✓ Deploy personalized and segmented campaigns for cart abandonment, product recommendations, trending items, price drops, stock alerts, top-selling products and more

Optimize Conversions in Real-time With AI-powered Sherpa

✓  Take out the guesswork from marketing automation and increase conversion rate with AI-powered Sherpa

✓  Send the right message at the right time through the right channel

✓  Utilize Sherpa to adapt to the ever-evolving customer behavior and automatically identify the best journey for your customers

✓  Experiment with multiple journeys within a Flow


Curious to see how MoEngage will work for you?

Reqest Demo

Get Enterprise-Ready Scale & Security

We grow with you. Today, we help brands deliver personalized engagement securely and reliably to 1/7th of the world's population every month.

Achieve Results at a Massive Scale

Create relevant and delightful micro-moments for customers across all digital touchpoints

Data points processed per month
Messages sent per month
MAUs engaged
Mobile Apps powered
Spearhead Growth With Our Omnichannel Engagement Platform
Unified Customer Data

Customer data from multiples channels under one profile

10+ Channels, One Platform

Integrate multiple channels into your omnichannel strategies


Target customers across channels based on their purchase behaviour

Insights & Analytics

Get customer and campaign insights from AI-powered analytics

Predictive Capabilities

Add predictive analytics to your marketing stack

Automation at Every Stage

Automate customer journeys across channels at scale

Hear From Our Customers

Here’s how MoEngage helped brands connect with their consumers and drive better results with omnichannel marketing campaigns.

Landmark Group
Airtel Xstream
Future Group’s
Mashreq Neo
How JibJab Achieved A 30% Boost in Happy Customers with Personalized Push Notifications

With thousands of fun templates to choose from, JibJab was struggling to capitalize during their busiest time. They needed to scale their customer engagement efforts and improve conversions, most specifically around special holidays and birthdays.


Through MoEngage’s User Path Analysis, JibJab got a birds-eye view of customers’ different paths and was able to deep-dive into the steps taken from one activity to another They mapped active and dorment paths to find various customer drop-offs across the user journey, eventually helping the team navigate the best paths to engage customers.


Increase in CTR through Personalization


Lift in Conversion with IPO


Increase in CTR using Best Time to Send

Landmark Group
MoEngage has helped Landmark Group take its automation game to the next level, allowing the retail brand to improve customer engagement across the group's apps, sites, and other real estate.
The Problem

For White Wednesday Sale 2019, Landmark Group wanted to encourage app purchases and improve app conversions.

MoEngage Solution

The brand employed MoEngage Push Notifications along with DPM to attract and engage existing app customers while reaching out to more customers.


Uplift in Purchases


Retention Rate of Subscribers and Purchases

1Weather, Top-rated U.S. Weather App, Scales Mobile User Engagement by 3X
The Problem

1Weather followed the basic user engagement practices for regular weather updates. However, the brand observed lower page sessions within the app due to no re-engagement campaigns.

MoEngage Solution

1Weather was able to understand users' app behavior and location preferences using MoEngage Analytics. This helped the brand in increasing the app opens and overall engagement rate.

25 Million

Incremental app opens


Increase in CTRs

S’More Achieves 65% Uplift in the App Engagement Time with Personalized Customer Experiences
Business Need

With more than 300K customers, S’More needed a way to build better relationships with their customers through improved onboarding and re-engagement campaigns.

MoEngage Solution

The brand's marketing team enhanced customer onboarding and personalized communications across Push notifications, Emails, and SMS channels using the MoEngage platform.


Uplift in the App Engagement Time


Higher Onboarding Completions

Popular U.S. Bridalwear Brand Cocomelody Boosts Repurchase Rates by 27%
The Problem

Over a period of time, Cocomelody observed steep user drop-offs at various stages of the purchasing journey. Similarly, their ads’ conversion rates were not growing, which impacted their overall ROAS (return on online ad spend).

MoEngage Solution

Cocomelody’s team decided to employ MoEngage platform to centralize data from physical boutiques and its website to understand where and why customers are dropping off. Also, strategized to offer personalized engagement across channels based on the aggregated analysis.


Increase in repurchase rate


Boost in return on online ad spend (ROAS)

OYO Boosts Push Notification Delivery by 44% Using MoEngage
The Problem

The delivery rate of Chinese OEMs such as MI devices was abysmally low. As the overall adoption of Xiaomi devices grew, OYO had to find ways to increase the delivery rate for Xiaomi devices.

MoEngage Solution

OYO employed MoEngage's Push Amplification™ Plus to improve its push delivery rate while personalizing messaging to send offers and discounts to users based on their app usage.


Increase in delivery rates for Xiaomi Devices


Uplift in overall push notification campaign delivery rates

Airtel Xstream
How Airtel Xstream achieved their North Star Metrics for Growth using MoEngage
What was the challenge?

The COVID-19 pandemic transformed content consumption from static to dynamic. Consumers across geographies are more alert now and need a consistent and continuous feed of information and entertainment.

How was it solved?

The growth and content teams at Airtel Xstream understood this shift and with the help of MoEngage, segmented their users and served real-time notifications of Live News, Cricket, Shows, and E-Sports.


conversion rate from in-app interstitials


user retention rate on mobile apps

Ahamove Sees over 14X Conversions after Partnering with MoEngage
Business Challenge

The challenge was in data getting stuck in silos and integrating campaigns under one platform for all 3 of their business units and automating functions and processes across teams.


Using MoEngage, Ahamove seamlessly built automation processes without any constraints in time and integrated their business units and their third-party engagement and retention tools into one platform. This saw a significant increase in overall performance.


Increase in Monthly Traffic


Increase in Push Notifications Delivery

Future Group’s
Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%
The Problem

The Future Pay app’s product team was not able to track clicks on various stores' banners within the app. They couldn’t measure the conversions on these stores' pages either. However, the team was positive that they were driving a competent number of conversions for Future Group stores.

MoEngage Solution

The Future’s team utilized MoEngage’s Analytics to understand user’s app activity, funnel flow, and overall engagement on the discount banners. Then leveraged these insights to segment users and create engagement campaign workflows.


Increase in conversions (purchases)


Increase in overall traffic

Mashreq Neo
Mashreq Neo Boosts Debit Card Activation by 16% using Omnichannel Experience
The Problem

Mashreq Neo team was not integrated into the larger omnichannel customer experience. As a result, customer data across channels and services were stored in silos and not flowing into a centralized platform or tool. They noticed side-effects that would impact the overall engagement strategy.

MoEngage Solution

Mashreq Neo team realized the need to have their ‘mobile app to be at the center of the customer journey’. After evaluating tools such as Braze and Airship, the team decided to employ MoEngage’s platform to analyze and understand customer behavior while executing their omnichannel campaigns.


Customers onboarded in the last 3 months


Surge in ‘Quick Remit’ usage

6thStreet CRM Team Delivers 4x Growth in Business Contribution in 12 Months
The Goal

6thStreet.com registered a shift in consumer behavior. So the need to provide an omnichannel shopping experience arise to ensure the organization goal of 10x growth is achieved.

MoEngage Solution

6thStreet was able to eliminate silos using channel-specific tools and consolidate the tech stack with MoEngage's modern CRM platform. As a result, the brand understands customer behavior and friction points; and engage customers with personalized messages.


Growth in CRM Revenue Contribution


Uplift in Repeat Purchases

CoinDCX Grow Weekly Active Users to 80% using User Path Analysis
The Problem

The brand's current engagement approach lacked relevancy and personalization at a user-level. Due to which the brand was observing drop-offs during onboarding and later during reactivation stage.

MoEngage Solution

CoinDCX’s marketing team was looking for a new engagement tool after observing no optimum outcome from its current platform. They employed MoEngage to analyze and understand customer behavior while engaging them on various channels.


Increase in weekly active users


Growth in TAT (from 36 hrs to 2 hrs)

Alodokter Witnesses 45% Uplift in Engagement using AI-based Campaign Optimization
The Problem

Healthcare apps face significant challenges in constantly engaging users who would otherwise use these apps only when they are sick. During a pandemic, reaching out to the users at the right time using the right message became a priority. Alodokter chose to resolve the problem by choosing to educate users about precaution, prevention, and safety measures. The doctor-approved and certified resources within the app included healthcare articles on a wide variety of subjects and topics.

MoEngage Solution

In order to improve the CTRs and conversion rates of the push campaigns, it was essential to segregate the audience based on where they drop-off, map out user journeys and execute Flows campaigns based on the journeys. The AI-enabled content optimization feature, combined with rigorous A/B testing and personalized recommendation, enabled the healthcare super app to run push campaigns with improved click-through and conversion rates, increase engagement, arrest churn, and re-engage inactive users.


CTR improvement for free-to-premium user conversion campaigns


increase in Monthly Active Users with 15% contribution to overall event performance

Dynamic Omnichannel Journeys Designed for High-Growth Businesses

Industry grade data security compliance

Security first culture with SSO, 2FA, SOC-2 compliance. This includes GDPR, CCPA Compliance, Workflow Approvals, and Access controls such as Single Sign-on and Two-factor Authentication.

Full-stack solution for accelerated growth

Measure, iterate and grow faster with a full-stack solution that delivers engagement and in-depth analytics.

Personalize every touchpoint at scale

You can now personalize every customer interaction, from predictive segmentation and website personalization to location-based marketing.

Frequently asked questions

What is omnichannel marketing? How does it work?

Omnichannel marketing means seamlessly orchestrating and managing your brand’s presence across multiple online (website, app, social media, email, SMS, WhatsApp) and offline (retail store, events, call-centers) channels while ensuring a positive and seamless experience throughout the customer journey. MoEngage helps to deliver seamless and consistent customer experiences across online channels.
With new marketing channels emerging every day, it is time for brands to rethink their ways of reaching customers. The right omnichannel marketing strategy will help reduce churn and improve brand recall.

How to create an end-to-end omnichannel marketing strategy with MoEngage?

  • Begin with optimizing your website for mobile and desktop.
  • Determine your buyer’s journeys and their preferred channels.
  • Map your customer journey and figure out how one channel leads to another or even stands on its own.
  • Segment your audience depending on previous purchases or subscriptions, gender, geolocation, previous engagements, etc.

You can also use MoEngage to set up your omnichannel marketing templates with cross-channel campaign capabilities.

What’s the difference between multichannel and omnichannel marketing?

Omnichannel is about sending consistent and personalized messages across all channels and multichannel marketing is about managing every channel independently with their respective strategies, often leaving customers frustrated.
MoEngage offers a full stack of capabilities to manage your omnichannel marketing campaigns. Equipped with Sherpa and push amplification, with MoEngage, you can optimize your marketing efficacy, conversion rates and reach.

What are the benefits of omnichannel marketing?

Omnichannel marketing strategy enables you to look beyond mobile, push messages, and social media. It lets you engage with your customers with relevant conversations in real-time through the one or more right channels.

Why should we use omnichannel marketing?

Besides achieving more digital touchpoints, you can drive more sales, increase conversion rate and improve brand recall with omnichannel marketing. It provides a seamless customer experience throughout their buying cycle.

What is an omnichannel marketing example?

Omnichannel marketing has successfully been adopted by various brands to enhance customer experience. Starbucks’ rewards program enables consumers to order in-app, collect in-store rewards and stars and redeem them later on. Similarly, Travelodge uses dynamic onsite messaging and smart trigger web notifications to increase its booking and generate more revenue.

How do I get started with omnichannel marketing?

Reach your customers on the channels that best resonate with them by using MoEngage in your marketing automation strategy. Schedule a demo here to learn more about it.

Use our omnichannel capabilities to engage customers with personalized messages in real time throughout their customer journey.

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