Introduction

Gupshup is a conversational messaging platform that enables businesses to build, deploy, and manage chatbots and other conversational experiences across various messaging channels such as SMS, WhatsApp, Facebook Messenger, and more.

Configure RCS Connector (Service Provider)

Perform the following steps to configure Gupshup as a connector on the MoEngage dashboard:

On the left navigation menu in the MoEngage dashboard, go to Settings > Channels > SMS/RCS > Sender configuration.
On the RCS tab, click + Add RCS Sender.
Click the Gupshup tile.
On the Sender Details page, add the following details:

Field	Description
Mark as default	Turn this toggle on to mark the sender as the default sender for the service provider being configured. If marked as default, this sender will be used to send all RCS campaigns from MoEngage unless you select a different sender while creating the campaign.
Sender type	Select the sender type. The available options are: Promotional : Select this option when you are using the sender to send information about your brand, promote deals, or engage with users. Transactional : Select this option when you are using the sender to send alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature. OTP : Select this option when you are using the sender to send OTPs.
Sender Name	Enter the name of the sender. This field identifies the readable sender name that can be used while creating a campaign or alert.
Sender ID	Enter the sender ID. This is the RCS agent/bot ID RBM uses to send RCS messages to users.
API URL	You can get this API URL from the Gupshup team.
User ID	This is the username of your username for Gupshup Account (Notification account) under which your RCS number is registered. A Gupshup username is generally a 10-digit number like 2000201234 (sample value).
Password	This is the password of your Gupshup account.

Click Save to save this sender configuration.
Incoming Messages & Delivery callback URL: Configuring delivery tracking allows you to monitor whether messages have been delivered to end users, and configuring incoming message URLs allows you to track messages’ responses so that you can act on them accordingly. Copy this URL from the MoEngage dashboard and email it to the Gupshup team so they can configure it.

Guide

Configure Gupshup

Introduction

Configure RCS Connector (Service Provider)

​Introduction

​Configure RCS Connector (Service Provider)

Introduction

Configure RCS Connector (Service Provider)