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Introduction

Infobip is an omnichannel engagement platform that helps brands create meaningful relationships with their customers at scale and offers a broad range of solutions, messaging channels, and tools for advanced customer engagement, authentication, security, support, and retention.

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Configure Infobip as an RCS Connector (Service Provider)

Perform the following steps to configure Infobip as a connector on the MoEngage dashboard:

1. On the left navigation menu in the MoEngage dashboard, go to Settings > Channels > SMS/RCS > Sender configuration.
2. On the RCS tab, click + Add RCS Sender.
3. Click the Infobip tile.
4. On the Sender Details page, add the following details:\

   Field	Description
   Mark as default	Turn this toggle on to mark the sender as the default sender for the service provider being configured. If marked as default, this sender will be used to send all RCS campaigns from MoEngage unless you select a different sender while creating the campaign.
   Sender type	Select the sender type. The available options are: Promotional: Select this option when you are using the sender to send information about your brand, promote deals, or engage with users. Transactional: Select this option when you are using the sender to send alerts about transactions, OTPs, security information, or any information that can be classified as transactional in nature. OTP: Select this option when you are using the sender to send OTPs.
   Sender Name	Enter the name of the sender. This field identifies the readable sender name that can be used while creating a campaign or alert.
   Sender ID	Enter the sender ID. This is the RCS agent/bot ID RBM uses to send RCS messages to users.
   API URL	You can get this API URL from the Infobip team.
   Authorization	This is the bearer token used for authorization. You can get this token from the Infobip team.

5. Click Save to save this sender configuration.
6. Incoming Messages and delivery callback URL: Configuring delivery tracking allows you to monitor whether messages have been delivered to end users, and configuring incoming message URLs allows you to track messages’ responses so that you can act on them accordingly. Copy this URL from the MoEngage dashboard and email it to the Infobip team so they can configure it.