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Critical Update RecommendedMoEngage recommends updating the MoEngage Salesforce Package to the latest version to avoid any functional discrepancies. This update is critical for maintaining system performance and ensuring uninterrupted service.
This release improves system stability. Salesforce operations now continue uninterrupted even if a package license expires or is suspended. The update includes trigger handling that prevents the package from blocking standard processes on mapped objects. Package Link: Click here

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What’s New?

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Trigger handling process improvements

The package manages organizations with expired and suspended package licenses to support normal Salesforce operations on mapped objects.
  • The system checks the status of the installed package license to determine whether it has expired or is suspended.
  • When the system identifies an inactive license, it skips the packaged code. This prevents the package from interfering with standard Salesforce triggers or workflows.

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Issue Fixes

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Graceful handling of expired and suspended license packages

  • Problem: Triggers hindered normal Salesforce operations on mapped objects when a MoEngage package license had expired or was suspended.
  • Solution: This update implements a license status check. When the system detects an expired or suspended package, the trigger logic bypasses the packaged code. This allows the organization to function without disruption.