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Perspectives from marketing and product leaders at Calm, Amazon Music, Talkspace, and more on where AI ends and human judgement begins.
Issue #1: Data · Available now | Issue #2: Personalization · August 2026 | Issue #3: Risks · November 2026

The Contributors

Jeffrey Lee

Jeffrey Lee

Calm

Scott Brinker

Scott Brinker

chiefmartec.com

Gary Kamikawa

Gary Kamikawa

Amazon Music

Bryce Macher

Bryce Macher

FanDuel

Nick Albertini

Nick Albertini

Tealium

Stacey Hunsdon

Stacey Hunsdon

Pennymac

Blair Bendel

Blair Bendel

Foxwoods Resort Casino

Justin Keller

Justin Keller

Movable Ink

Deborah Matteliano

Deborah Matteliano

AWS

Phil Gamache

Phil Gamache

Humans of Martech

Aboli Gangreddiwar

Aboli Gangreddiwar

Credible

Megan Kwon

Megan Kwon

Loblaw

Juan Mendoza

Juan Mendoza

The Martech Weekly

Dan Morris

Dan Morris

Databricks

Kevin Ertell

Kevin Ertell

Mistere Advisory

Angela Vega

Angela Vega

Expedia

Katelyn Watson

Katelyn Watson

Talkspace

The Customer Engagement Magazine Series.
3 Issues. 1 Question: Human or AI?

A quarterly printed and digital magazine for B2C marketing leaders, featuring insights from practitioners at brands like Amazon Music, Calm, Talkspace, Pennymac, and Loblaw. Subscribers receive all three issues automatically as each one launches.

Issue #1 Data | Featuring:

Jeffrey Lee, Calm | Scott Brinker, Chiefmartec

Bryce Macher, Ex-Dominos | Nick Albertini, Tealium

Gary Kamikawa, Amazon Music

Subscribe Now

Issue #2 Personalization | Featuring:

Stacey Hunsdon, Pennymac | Blair Bendel, Foxwoods Resort Casino

Justin Keller, Movable Ink | Deborah Matteliano, AWS

Phil Gamache, Humans of Martech | Aboli Gangreddiwar, Credible

Megan Kwon, Loblaw

Subscribe Now

Issue #3 Risks| Featuring:

Juan Mendoza, The Martech Weekly | Dan Morris, Databricks

Kevin Ertell, Mistere Advisory | Angela Vega, Expedia

Katelyn Watson, Talkspace

Subscribe Now

Subscribe to the Series

Subscribe once. Get all three issues — digital and physical.

Human or AI? LIVE

After each issue, we bring contributors together for a live session to push the ideas further, take questions, and go off-script.

Magazine Sneak Peek

What “Human or AI?” Looks Like in Practice

May 13, 2026

Brendan Witcher

Forrester

Speaker Headshot
Watch On-Demand

Ana Mourão

Stanley Black & Decker

Speaker Headshot
Watch On-Demand
Issue #1 Data

The Data Decisions Defining Customer Engagement

July 22, 2026

Gary Kamikawa

Amazon Music

Speaker Headshot
Register Now

Bryce Macher

Ex-Dominos

Speaker Headshot
Register Now

Nick Albertini

Tealium

Speaker Headshot
Register Now
Issue #2 Personalization

Personalization Still Needs a Pulse

October 14, 2026

Justin Keller

Movable Ink

Speaker Headshot
Register Now

Deborah Matteliano

AWS

Speaker Headshot
Register Now

Stacey Hunsdon

Pennymac

Speaker Headshot
Register Now
Issue #3 Risks

The Risks Marketers Can’t Afford to Ignore

December 10, 2026

Katelyn Watson

Talkspace

Speaker Headshot
Register Now

Dan Morris

Databricks

Speaker Headshot
Register Now

Scott Brinker

Chiefmartec

Speaker Headshot
Register Now

Spotlight Reads

Companion pieces expanding on themes from across the series.

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Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
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Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
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Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
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blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Juan Mendoza Q&A: Customer Engagement Book Interview

12 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Natalie Miles Q&A: Customer Engagement Book Interview

8 min
blog-right-arrow
blog-featured-image
Customer Engagement Book

Stacey Hunsdon Q&A: Customer Engagement Book Interview

5 min
blog-right-arrow