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Documentation Index

Fetch the complete documentation index at: https://moengage.com/docs/llms.txt

Use this file to discover all available pages before exploring further.

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Problem

You want to prevent specific end users from receiving communications across multiple channels, including Push notifications, Email, WhatsApp, and SMS, on the MoEngage platform.

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Solution

Perform the following steps to manage channel suppression or request direct blocklisting through MoEngage Support.

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Suppressing End Users via the MoEngage Dashboard and API

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Push Notifications

Perform the following steps to disable push notifications:
  1. On the left navigation menu in the MoEngage dashboard, go to Settings > Channel > Push.
  2. Click Preference Management.
  3. Disable push notifications for your targeted end users.
  For detailed steps, refer to Preference Management for Push Notifications.

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Email

Perform one of the following steps:
  • Update the user attribute moe_unsubscribe to true through Server-to-Server (S2S) API calls.
  • In the MoEngage dashboard, use the File Import tool to upload a CSV file that sets the user attribute moe_unsubscribe to true for the targeted end users.

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WhatsApp

Perform one of the following steps:
  • Update the user attribute moe_wa_subscription to false through S2S API calls.
  • In the MoEngage dashboard, use the File Import tool to upload a CSV file that sets the user attribute moe_wa_subscription to false for the targeted end users.

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SMS

Perform one of the following steps:
  • Update the user attribute moe_sms_subscription to false through S2S API calls.
  • In the MoEngage dashboard, use the File Import tool to upload a CSV file that sets the user attribute moe_sms_subscription to false for the targeted end users.

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Requesting Bulk Blocklisting via MoEngage Support

Perform the following steps to have MoEngage block end users directly:
  1. Gather the MoEngage IDs or unique identifiers for the end users you must block.
  2. In the MoEngage dashboard, submit a support ticket.
  3. Share your end user list directly within the support ticket for bulk blocking requests.