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Problem

Cards are still received even after the Card campaign is paused in MoEngage.

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Explanation

This issue occurs because of the Show Card toggle. If you turn this toggle on, the cards will continue to be displayed to users even after the campaign is paused. Turning the Show Card toggle off hides the cards. The Show Card toggle functions as follows:
  • When the toggle is turned off**:** The card is temporarily hidden and is not displayed in the app’s inbox. The card remains in the status Hidden.
  • When the toggle is turned on**:** The card is delivered the next time the user opens their app inbox.
Once a campaign’s show/hide status is changed, it will be reflected in the next fetch based on the sync method. show card.png

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Solution

Understanding the different campaign statuses and the corresponding behavior of the Show/Hide logic can help manage the display of cards: On Trigger Event
  • The Show card toggle is not supported for periodic and event-triggered delivery types.
  • When a campaign is paused, you can only resume it.
  • You cannot make a stopped campaign active again.
  • Show Card applies to the users for whom the card is already delivered and to the new users who will qualify for the campaign.
For more information, refer to Edit Card Campaigns and Show/Hide Cards.