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Problem

The “Content upload failed” error occurs when uploading a video to the Nudge type In-app Messaging campaign.

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Explanation

The “Content upload failed” error is caused by a file name exception, specifically when the file name contains dots.

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Example

If the file name is UNLMTD_Slot Machine_25.02.2024.mp4, the dots in the name cause the upload to fail.

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Solution

  1. Log in to the dashboard, hover over to the left, and select +Create new > Campaign > In-app.
  2. Go to step 2, Content > Start from scratch > Zip Upload, and upload a sample video file.
  3. Remove the dots from the file name and then attempt to upload it again.
    Check for any special characters before uploading files or assets.