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Problem

A timeout error (504 error response) occurs when attempting to set up a new Simple Storage Service (S3) import. import fail.png

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Cause

The error occurs because the specified folder contains too many files, which exceeds your system’s processing capacity.

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Solution

Perform the following steps:
  1. Check the number of files:
    • Verify the total number of files in the folder causing the issue.
  2. Organize files into separate folders:
    • Segregate files into different folders based on their purpose, such as event or user imports.
  3. Create a new folder:
    • Add only the necessary files to the new folder as a workaround.
  4. Remove files after import:
    • After the files have been imported successfully, remove them from the folder to prevent future issues.
The maximum timeout limit is 5 minutes.