Overview of MoEngage security features including login methods, two-factor authentication, API firewall, firewall rules, SSO, and workspace access controls.
MoEngage employs security to restrict access and ensure data protection with the following features:
You can configure 2-step verification or 2-factor authentication for your workspace. If you enable 2-step verification, your team members will be prompted for additional authentication during login. For more information, refer to Two-Factor Authentication (2FA) or 2-Step Verification.
You can configure the API Firewall to whitelist a specific set of IP addresses per API category — Data, Segmentation, Campaigns, Partner Integration, and Content. When a category is enforced, MoEngage rejects any request to that category’s APIs from an IP address not on your whitelist, protecting your data even if API credentials are compromised. For more information, refer to API Firewall.
You can enable a firewall to restrict and control access to the dashboard by allowing or blocking specific IP addresses or ranges. For more information, refer to Firewall.
You can enable the MoEngage Support Team to access your workspaces and troubleshoot your issues. For more information, refer to Access for the MoEngage Team.
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9.x.x?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/how-to-avoid-common-push-notification-issues-on-ios-devices-using-ios-swift-version-9xx"},{"title":"How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 8.x.x?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/how-to-avoid-common-push-notification-issues-on-ios-devices-using-ios-swift-version-8xx"},{"title":"How to Avoid Common Push Notification Issues on iOS Devices Using iOS Swift version 7.x.x?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/how-to-avoid-common-push-notification-issues-on-ios-devices-using-ios-swift-version-7xx"},{"title":"How to Avoid Common Push Notification Issues on iOS Devices Using iOS SDK version 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\"DeviceTokenNotForTopic\" Error Occur?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-does-the-devicetokennotfortopic-error-occur"},{"title":"Why Does the \"TopicDisallowed\" Error Occur?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-does-the-topicdisallowed-error-occur"},{"title":"Why Does the \"InvalidProviderToken\" Error Occur?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-does-the-invalidprovidertoken-error-occur"},{"title":"Why Does the \"BadDeviceToken\" Error Occur?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-does-the-baddevicetoken-error-occur"},{"title":"Why Does the \"No Active Device Present for the User\" Error Occur?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-does-the-no-active-device-present-for-the-user-error-occur"},{"title":"Why Does the SDK Not Trigger the 'Unsubscribed To Push' Event?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-does-the-sdk-not-trigger-the-unsubscribed-to-push-event"},{"title":"How Do You Show a Timer With a Progress Bar in Rich Push Notifications?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/how-do-you-show-a-timer-with-a-progress-bar-in-rich-push-notifications"},{"title":"Why Is the Template Backup Content Displayed Instead of the Basic Rich Push Content?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-is-the-template-backup-content-displayed-instead-of-the-basic-rich-push-content"},{"title":"How to Configure FCM Authentication for Receiving Push Notifications?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/how-to-configure-fcm-authentication-for-receiving-push-notifications"},{"title":"Why Are Push Campaigns Resulting in an INVALID_SERVER_CREDS Error?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-are-push-campaigns-resulting-in-an-invalid_server_creds-error"},{"title":"Why Do Push Templates Have Rendering Issues in Android?","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/why-do-push-templates-have-rendering-issues-in-android"},{"title":"How to Test Huawei Messaging Service for Push Amplification™ Plus post configuration of the same","href":"/user-guide/campaigns-and-channels/mobile-push/troubleshooting-and-faqs-mobile-push/how-to-test-huawei-messaging-service-for-push-amplification-plus-post-configuration-of-the-same"},{"title":"Reasons for Push Token Drop and how to fix it 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What could be the possible reasons?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/i-see-a-difference-between-the-number-of-web-push-notifications-successfully-sent-and-the-impressions-what-could-be-the-possible-reasons"},{"title":"What is the allowed character limit for title and message in web push notifications?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/what-is-the-allowed-character-limit-for-title-and-message-in-web-push-notifications"},{"title":"How to Validate Web SDK Integration","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/how-to-validate-web-sdk-integration"},{"title":"What Browsers and Versions Does MoEngage Support?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/what-browsers-and-versions-does-moengage-support"},{"title":"What are the ideal image sizes for browser push notifications?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/what-are-the-ideal-image-sizes-for-browser-push-notifications"},{"title":"How to Test a Notification Without User Details on Google Chrome?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/how-to-test-a-notification-without-user-details-on-google-chrome"},{"title":"How to Clear the Opt-In Permission from the Website on Google Chrome?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/how-to-clear-the-opt-in-permission-from-the-website-on-google-chrome"},{"title":"Why Do Deeplinks in Web Push Notifications Fail to Open?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/why-do-deeplinks-in-web-push-notifications-fail-to-open"},{"title":"Why Does a Web Push Notification Fail to Display Its Image?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/why-does-a-web-push-notification-fail-to-display-its-image"},{"title":"Why Do Push Conversions in MoEngage Differ from GA4 or Shopify?","href":"/user-guide/campaigns-and-channels/web-push/faqs-web-push/why-do-push-conversions-in-moengage-differ-from-ga4-or-shopify"}]}]},{"group":"Email","pages":[{"group":"Getting Started with Email","pages":[{"title":"Overview - Email","href":"/user-guide/campaigns-and-channels/email/getting-started-with-email/overview-email"},{"title":"Configure Email Channel","href":"/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-email-channel"},{"title":"Portfolio for Email Campaigns","href":"/user-guide/campaigns-and-channels/email/getting-started-with-email/portfolio-for-email-campaigns"},{"title":"Configure Subscription Categories","href":"/user-guide/campaigns-and-channels/email/getting-started-with-email/configure-subscription-categories"},{"title":"Handle Unsubscribes in Emails","href":"/user-guide/campaigns-and-channels/email/getting-started-with-email/handle-unsubscribes-in-emails"},{"title":"List-Unsubscribe 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