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Overview

MoEngage AI Credits are the single unit that measures how much your workspace uses Merlin AI. Every text variation, generated creative, and agent run draws from one shared monthly credit balance.

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Features That Consume Credits

Every Merlin AI feature draws from the same credit balance:

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Credit Factors

MoEngage records credits for each completed session, based on the resources that session uses. Each session may have multiple agent requests associated to it.
  • Text generation: MoEngage counts the input and output tokens the session uses.
  • Image generation: MoEngage counts the size, in bytes, of the asset the session produces.
  • Agent runs: MoEngage counts the model processing duration, the infrastructure the run uses, and any web searches the run executes.
Each completed session updates your balance as soon as the session finishes, so your team attributes consumption to a specific user, service, and sub service.
Merlin AI consumes credits when a session completes, not when you accept the output. Regenerating a variation or re-running an agent consumes credits again.

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View AI Credit Consumption

On the left navigation menu in the MoEngage dashboard, click Settings > Account > Billing, then select the Merlin AI tab.

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Summary Metrics

Before you read the metrics, set the scope and the reporting period:
  • Scope: Open the scope selector and choose one of the following options:
    • Account: View AI credit consumption across your entire account.
    • Workspaces: View AI credit consumption for the workspaces you select. Use Select all or Clear all to adjust your selection quickly.
  • Month: Select the month you want to report on. Every metric reflects the selected month and compares it against the previous month, so you see whether consumption is rising or falling.
The heading above the metrics confirms your current scope, and a Last Refreshed timestamp shows when MoEngage last updated the data.
Account level AI credit consumption on the Merlin AI tab with the scope selector open on Workspaces and Account options, a month selector, a Last Refreshed timestamp, and the Credit usage, Total AI sessions, and Active AI users metrics above the Consumption over time chart

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Review Session-Level Data

To export the table of raw data covering every individual Merlin AI session, click the download icon. The table includes the following details:
  • The user who created the session.
  • The service and sub service of the session.
  • The credit consumed by the session.
  • The timestamp of the session.
Apply the table filters to investigate an unexpected increase in consumption. Based on your selection, the tab presents the following three metrics:

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Analyze Consumption

The Merlin AI tab breaks your consumption down across the following four views. Each view reflects the scope and month you select.
This view plots your credit consumption across the selected period, with one series per service. The legend below the chart identifies each service. Configure the chart using the following controls:
  • Chart type: Switch between a line chart and a bar chart.
  • Granularity: Choose Daily, Weekly, or Monthly.
  • Service: Keep All services, or select a single service to isolate its consumption.
To download the chart, click Export chart.
Consumption over time line chart plotting daily MoEngage AI Credit consumption for each Merlin AI service, with chart type, granularity, and service controls above it

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FAQs

No. The credit of the session reflects the resources that session uses, such as the tokens a text generation consumes or the size of an image a session produces. Review the session-level table to compare costs across services.
MoEngage records each session against your balance as soon as the session finishes, so consumption appears on this tab shortly afterward.
Yes. The Merlin AI tab lists all users and the credits each user consumes in the selected period, and the session-level table attributes each individual session to a user.