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The Organization tab provides the details of your organization’s agreement with MoEngage.
Prerequisites
  • You must have the Growth or Enterprise plan to view or edit your organization details.
  • Users must have the View permission for Usage and Billing to view the organization details.
  • Users must have the Create & Manage permission for Usage and Billing to edit the organization details.

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View Organization Details

Users on the Starter plan cannot view the organization details on the Organization tab.
Perform the following steps to view the organization’s details:
  1. On the left navigation menu in the MoEngage dashboard, click Settings > Billing.
  2. On the Billing page, select the Organization tab.
  3. On the Organization tab, you can view the following details:
    SectionFields & Description
    Account Details
    • Organization name: This field specifies the name of your organization.
    • Industry: This field specifies the industry in which your organization operates. For example, banking or e-commerce.
    • Admin contacts: This field specifies the email address(s) of your admins in the organization.

      MoEngage will send invoices, overages, and other organization-related messages to this email address.
    Contract Information
    • Contract Effective Date: This field shows the date on which the contract for the organization was signed.
    • Contract renewal date: This field shows the date on which the contract is renewed for the organization.
    • Billing frequency: The field shows the frequency at which the organization is billed.
    • Plan name: This field shows the name of the current active plan configured for your workspace.

      Note: To update your account, contact your MoEngage Customer Success Manager.
    • FUP Value: This field displays the threshold or limit established in the Fair Usage Policy (FUP). The FUP outlines guidelines and rules to guarantee equitable and non-discriminatory access to MoEngage resources for all customers. For more information, refer here.
    • FUP Type: This field shows the type of policy (FUP) applied. The FUP type defines whether you are charged for utilising All Events or Custom Events.
    • Data Retention Period: This field shows how long your data is kept within the organization.
    • Subscription code: This field shows the subscription code entered (used to upgrade the plan details).

      Note: If you have already subscribed to a plan but have not received a subscription code, contact your customer success manager.

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Edit Organization Details

You can edit only the Admin contacts field in the Account details section.
To edit the organization details, perform the following steps:
  1. On the left navigation menu in the MoEngage dashboard, click Settings > Billing.
  2. On the Billing page, select the Organization tab.
  3. On the Organization tab, click the Edit link.
  4. On the Edit admin contacts pop-up window, edit the existing admin contacts as necessary. You can add multiple email addresses, separate them with a comma, and press Enter.
  5. Click Save.
Your organization details are updated successfully.