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Amazon Connect

Amazon Connect

  • Built by MoEngage

Amazon Connect is an omnichannel cloud contact center service that enables you to deliver customer service at scale.

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Overview

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This integration leverages AWS Lambda to capture customer data during contact flows and automatically create or update user profiles in MoEngage using the Data API. With this integration, you can:

  • Real-time User Profile Creation: Automatically create MoEngage user profiles when new customers contact your support center
  • Event Tracking: Track customer service interactions as events for behavioral segmentation
    Omnichannel Engagement: Trigger personalized campaigns based on contact center outcomes
  • Unified Customer View: Consolidate contact center data with marketing data for complete customer insights

Additional Information

  • Built by:
    MoEngage
  • Category:
    Voice Calls

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