MOENGAGE FOR RETAIL & E-COMMERCE
Convert Casual Browsers Into Loyal Customers
Unify data siloes to uncover upsell and cross-sell opportunities across multiple brands and categories through Merlin AI, MoEngage’s predictive AI engine. Convert window shoppers to buyers and buyers to brand advocates through personalized offers, product recommendations, and timely updates across multiple channels.
Trusted by 1350+ Consumer Brands Worldwide
Designed to Delight Shoppers
Retail/E-commerce
Reduce cart abandonment with timely nudges and boost order value with personalized product recommendations.
D2C
Build direct connections with your customers through contextual omnichannel messages across website, email, SMS, and mobile app.
Deliver Critical Alerts With Real-Time Transactional Alerts
Ensure your customer are always informed with critical alerts through a unified API and a dedicated dashboard for effortless tracking.
Create Deeper Customer Loyalty Through Personalized Experiences
Enhance customer delight with streamlined onboarding experiences and nurture lasting relationships through personalized communication that builds a sense of loyalty and connection.
Unlock Upsell Opportunities With Cross-Channel Marketing
Utilize in-depth customer understanding and cross-channel marketing to connect at the ideal time, adding value through strategic upsell offers.
Seamlessly Integrate Our Customer Engagement Platform With Your Tech Stack
Hear What Our Customers Have to Say
How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%
The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.
Read Story
How BigBasket Increased Its User Reachability & Operational Efficiency
"MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!"
Read Story
Spencers Uses Insights-led Personalization to Drive 30% Conversion Across Cart Abandonment Campaigns
"MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers, engaging them meaningfully. Through its insights-led approach, MoEngage helped us increase the conversion rate across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!"
Read Story
Bisleri Boosts D2C Customer Retention by 50% Using Personalized Omnichannel Journeys
"MoEngage enables us to do automation, right. We don't have to think at the moment while the consumer is in the purchase journey or probably a repurchase journey. We have those defined. So these automations help us be more flexible and agile while communicating to customer at different stages of his or her journey with us."
Read Story
WOW Skin Science Clocks a 10-12X Uplift in ROI
Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under the sun!
Read Story
How Mamaearth Successfully Increased Repeat Customers by 26%
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.
Read Story
Max Fashion Observes Incremental Revenue Uplift Using MoEngage
MoEngage has empowered our team to leverage deep segmentation and analytics, allowing us to create tailored customer engagement initiatives across both our app and web platforms. The multiple dashboards we have set up enable us to effectively target key journeys, such as optimizing the install-to-uninstall path and boosting add-to-cart conversions.
Read Story
How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy
MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.
Read Story
TATA Digital Delivers Critical Alerts Across 50+ Brands with 0 Latency
"MoEngage Inform has been pivotal in our mission to amalgamate our brands under the Tata Neu umbrella. The ease of setting up campaigns across such a vast array of brands—and the support received—has been integral to our success."
Read Story
Flipkart Shopsy Observes 4X Uplift in Conversions Using MoEngage
"MoEngage’s RFM Segmentation capabilities have helped us advance our customer retention and communication flows. Our campaign managers get to see a unified view of our customers and require little to no downtime to create customizations for specific use cases and cohorts! MoEngage has proven very beneficial for us as they help us automatically manage the complexity of use cases at scale."
Read Story
How GIVA Uses MoEngage to Drive Deeper Customer Analysis and Omnichannel Engagement
"MoEngage is versatile, dependable, and a perfect fit for everything we do. It brings all our numbers together in one place, giving us that vital bird’s‑eye view to spot issues and identify where we can scale. Since launching our app, the MoEngage team has been a true partner — always responsive and sharing valuable suggestions each week that help us tap into new features and continuously boost our performance."
Read Story
Hear What Our Customers Have to Say
How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%
The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.
Read Story
How BigBasket Increased Its User Reachability & Operational Efficiency
"MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!"
Read Story
Spencers Uses Insights-led Personalization to Drive 30% Conversion Across Cart Abandonment Campaigns
"MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers, engaging them meaningfully. Through its insights-led approach, MoEngage helped us increase the conversion rate across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!"
Read Story
Bisleri Boosts D2C Customer Retention by 50% Using Personalized Omnichannel Journeys
"MoEngage enables us to do automation, right. We don't have to think at the moment while the consumer is in the purchase journey or probably a repurchase journey. We have those defined. So these automations help us be more flexible and agile while communicating to customer at different stages of his or her journey with us."
Read Story
WOW Skin Science Clocks a 10-12X Uplift in ROI
Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under the sun!
Read Story
How Mamaearth Successfully Increased Repeat Customers by 26%
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.
Read Story
Max Fashion Observes Incremental Revenue Uplift Using MoEngage
MoEngage has empowered our team to leverage deep segmentation and analytics, allowing us to create tailored customer engagement initiatives across both our app and web platforms. The multiple dashboards we have set up enable us to effectively target key journeys, such as optimizing the install-to-uninstall path and boosting add-to-cart conversions.
Read Story
How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy
MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.
Read Story
TATA Digital Delivers Critical Alerts Across 50+ Brands with 0 Latency
"MoEngage Inform has been pivotal in our mission to amalgamate our brands under the Tata Neu umbrella. The ease of setting up campaigns across such a vast array of brands—and the support received—has been integral to our success."
Read Story
Hear What Our Customers Have to Say
How Tanishq Replicated its Offline Success and Uplifted App Retention Rates by 25%
The idea was to personalize, experiment, and iterate to double down on the best engagement initiatives to maximize online sales. With MoEngage, we didn't just get a platform that helped us execute that, but an engagement partner with which we can grow to touch new heights.
Read Story
How BigBasket Increased Its User Reachability & Operational Efficiency
"MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!"
Read Story
Spencers Uses Insights-led Personalization to Drive 30% Conversion Across Cart Abandonment Campaigns
"MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers, engaging them meaningfully. Through its insights-led approach, MoEngage helped us increase the conversion rate across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!"
Read Story
Bisleri Boosts D2C Customer Retention by 50% Using Personalized Omnichannel Journeys
"MoEngage enables us to do automation, right. We don't have to think at the moment while the consumer is in the purchase journey or probably a repurchase journey. We have those defined. So these automations help us be more flexible and agile while communicating to customer at different stages of his or her journey with us."
Read Story
WOW Skin Science Clocks a 10-12X Uplift in ROI
Our previous platform was not attuned to the scale at which we wanted to operate at. With MoEngage, we have a partner that is extremely rich in features and comes with great customer support. So instead of dealing with multiple vendors, we get a one-stop solution for everything under the sun!
Read Story
How Mamaearth Successfully Increased Repeat Customers by 26%
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. We’ve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brand’s growth seamlessly.
Read Story
Max Fashion Observes Incremental Revenue Uplift Using MoEngage
MoEngage has empowered our team to leverage deep segmentation and analytics, allowing us to create tailored customer engagement initiatives across both our app and web platforms. The multiple dashboards we have set up enable us to effectively target key journeys, such as optimizing the install-to-uninstall path and boosting add-to-cart conversions.
Read Story
How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy
MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.
Read Story
TATA Digital Delivers Critical Alerts Across 50+ Brands with 0 Latency
"MoEngage Inform has been pivotal in our mission to amalgamate our brands under the Tata Neu umbrella. The ease of setting up campaigns across such a vast array of brands—and the support received—has been integral to our success."
Read Story
Flipkart Shopsy Observes 4X Uplift in Conversions Using MoEngage
"MoEngage’s RFM Segmentation capabilities have helped us advance our customer retention and communication flows. Our campaign managers get to see a unified view of our customers and require little to no downtime to create customizations for specific use cases and cohorts! MoEngage has proven very beneficial for us as they help us automatically manage the complexity of use cases at scale."
Read Story
How GIVA Uses MoEngage to Drive Deeper Customer Analysis and Omnichannel Engagement
"MoEngage is versatile, dependable, and a perfect fit for everything we do. It brings all our numbers together in one place, giving us that vital bird’s‑eye view to spot issues and identify where we can scale. Since launching our app, the MoEngage team has been a true partner — always responsive and sharing valuable suggestions each week that help us tap into new features and continuously boost our performance."
Read Story
Hear What Our Customers Have to Say
How BigBasket Increased Its User Reachability & Operational Efficiency
"MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!"
Read Story
Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage
MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.
Read Story
Loblaw Streamlines Transactional Messaging Across Business Lines with MoEngage
At Loblaw, our goal was to unify our messaging strategies across a number of diverse business lines, while also finding a partner who could provide custom solutions tailored to our unique use cases. MoEngage has been the partner of choice, offering steadfast support and facilitating partnership expansion across channels.
Read Story
Future Group’s Wallet App Future Pay Boosts Active Userbase by 20%
"We decided to utilize MoEngage Funnel Analytics to understand user behavior trends on the app and the clicks on various discount banners. Using this data, we were able to add custom segments such as category/brand preference and more to run relevant engagement campaigns."
Read Story
Get My Slice Achieved an Industry-Record of 35% in Email Open Rates
"We wanted a unified solution for communicating with app customers. MoEngage provided us with the best solution. It’s an easy platform to use, and the team is very responsive to any support required."
Read Story
Spencers Uses Insights-led Personalization to Drive 30% Conversion Across Cart Abandonment Campaigns
"MoEngage’s excellent segmentation capabilities helped us reach the right customer with the right offers, engaging them meaningfully. Through its insights-led approach, MoEngage helped us increase the conversion rate across registered, installed, and cart-abandoned campaigns, resulting in a 30% conversion rate, a 15% increase in LTV, and a reduction in the first order date from 7 days to 5 days!"
Read Story
Hear What Our Customers Have to Say
How BigBasket Increased Its User Reachability & Operational Efficiency
"MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!"
Read Story
7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile
"We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app."
Read Story
A Deep-dive into Blibli’s Seamless Omnichannel Commerce Journey
"We use MoEngage to analyze our customer behavior and create segments to engage based on it. We also A/B test our communication for each of these segments and are able to find out which version works best for our customer. This enables us to engage our customers better and move them along the Lifecycle journey, ultimately driving customer loyalty."
Read Story
Coca Cola Leverages MoEngage to Deliver Hyper-personalized Retail Journeys
Our core problem was the lack of personalization in our communication and engagement, which was previously a 'one size fits all' approach for promotions. We chose MoEngage because it offers a great blend of power and simplicity; the cross-segmentation is immense—it's endless what we can create through the tool. Crucially, automated journeys are a one-time job for a lifetime, and this gives us a lot of space and time to think about other strategic personalization use cases."
Read Story
Alfagift Boosts Monthly Transacting Customer Base to 45% with Connected Retail Approach
We were able to observe a healthy 29% improvement in our install to sign-up journey with the usage of MoEngage's smart-triggered push notifications. We engaged our customers as soon as they onboarded using relevant push notifications and re-engaged in case there was no activity after sign-up.
Read Story
How Lifestyle Improves Customer Retention by 30% Using Dynamic Engagement Strategy
MoEngage powers our end-to-end strategies for customer engagement, retention, and user journey mapping. It has helped us to reduce our cart abandonment by 20% and improved the retention rate by 30%.
Read Story
Hear What Our Customers Have to Say
How BigBasket Increased Its User Reachability & Operational Efficiency
"MoEngage has been a great partner to have for BigBasket on several fronts. We've grown exponentially since we onboarded MoEngage, and they have been able to scale with us with ease. Product innovation throughout the years, as well as the impeccable support from the Customer Success team, have been truly commendable!"
Read Story
Poshmark Observes a 30% Lift in Conversions Due to Flow Versioning With MoEngage
MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.
Read Story
Skroutz Achieves 350% Uplift in Conversion With Automated Customer Journey Flows
I'd describe MoEngage as a "life saver." So, if you're considering MoEngage, go for it! An intuitive platform with an excellent customer success team. The team responds quickly and efficiently to issues (even after office hours!), and provides in-depth training.
Read Story
Domino’s Delivers Delightful Customer Experiences to Boost Incremental Revenue
Our customers deserve meaningful engagement that is contextual in nature and caters to their needs and preferences. As an early pioneer in the QSR industry, we're always on the lookout for innovative solutions that can facilitate excellent customer experiences. With MoEngage, all this is possible in real-time.
Read Story
7-Eleven Vietnam Drives 303% Increase in New App Customers With 360-degree Customer Profile
"We found our ideal customer engagement platform in MoEngage. Considering our scale of operations, our integration experience has been extremely smooth. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app."
Read Story
Vetevo Migrates to MoEngage and Successfully Launches Within 3 weeks
Switching to MoEngage was a significant move for vetevo, executed with remarkable speed and efficiency. This transition is a testament to our agile approach and our relentless pursuit of enhancing customer engagement.
Read Story
How Oswald, a Unilever Brand, Uses MoEngage to Power Omnichannel Engagement
"We evaluated a lot of products on the market, but MoEngage proved to be the best fit. Not just due to the platform’s capabilities but also the team’s unwavering commitment to ensure our brand’s success."
Read Story
Landmark Group Observes 56% Uplift in Purchases
White Wednesday was a critical online sale period for us at Landmark Group in order to increase our databases overall and The ability to contact our customer base using behavioral driven, personalized, event-based content in a reactive and agile manner using MoEngage’s Push Amplification was crucial to the success of the sale.
Read Story
Fastic, App With 50+ Million Downloads, Successfully Migrates to MoEngage
We evaluated all of MoEngage's competitors, but none of them met our criteria for a CEP. MoEngage provided the best support during the migration of existing use cases in a detailed and methodical manner.
Read Story
Hear What Our Customers Have to Say
Landmark Group Observes 56% Uplift in Purchases
White Wednesday was a critical online sale period for us at Landmark Group in order to increase our databases overall and The ability to contact our customer base using behavioral driven, personalized, event-based content in a reactive and agile manner using MoEngage’s Push Amplification was crucial to the success of the sale.
Read Story
Alsaif Gallery Witnesses 15% Increase in Revenue
In the past, we have also used CRM/CEP. However, scalability and support have always been an issue. While we did witness some growth, we wanted to breach the highest point and grow even further. This is where we think MoEngage has helped us.
Read Story
AZADEA Group Grows 300% Weekly New Customers after Adapting an Omnichannel Approach
We wanted to ensure our communication was personalized on a customer action level and to do this efficiently. We needed to integrate with other tools. MoEngage engagement platform made the whole process easier with ease in multiple tool integration, allowing us to engage our customers at various stages of the purchase journey.
Read Story
6thStreet.com Uses Smart Recommendations and AI to Drive 2.5X Conversions
With MoEngage features we could do A/B testing - for different timing, different content, and different approach like code and no code. Using the engagement platform, we could build an entire funnel from no activity to browse to add to cart/wishlist and to finally purchase.
Read Story
The ENTERTAINER Achieves AED 5.4 Million Savings with 60%+ uplift in Redemptions for Visa Cardholders Using MoEngage
"Partnering with MoEngage has empowered us to deliver personalized messaging and offers at scale, while leveraging their powerful analytics to fine-tune our campaigns. The impact has been significant, and we’re genuinely excited about the results we’ve seen so far."
Read Story
Public Improves its Marketing Automation ROI by 27x Using Customer Journeys and New Channels
"MoEngage empowered us to elevate our customer engagement strategies and have a unified view of our online customers. With its advanced segmentation capabilities, we can craft personalized experiences and engage seamlessly across various touchpoints. Also, the invaluable support from MoEngage and Labrys has been instrumental in our success."
Read Story
How Rain Increased Email Deliverability by 3X and Cracked Email Inboxing
"One notable obstacle revolved around email delivery, a common concern in the cryptocurrency industry due to the tendency of certain email servers to flag messages mentioning crypto-related content as spam. Through the collective efforts of the MoEngage team, Rain was able to significantly mitigate this issue and enhance the deliverability of their emails."
Read Story
How Orcas Decreased its Cost Per Lead by 30-35% With Automated Campaigns
"Since we started using emails, SMS and Mobile Push notifications we have been getting a lot of leads, and their cost per lead is negligible, which is amazing for us. Also, we now use MoEngage to communicate with our tutors as well. Lately, we have started using RFM segmentation and have been able to revive some customers from about to sleep or dormant to loyalists or champion customers."
Read Story
Hear What Our Customers Have to Say
Como o Appost Usa a MoEngage Para Aumentar a Retenção de 15 Dias em 37%
A MoEngage é muito fácil de usar, de modo que toda a minha equipe pode operar a plataforma. Não preciso mais de um especialista para colocar as campanhas push ou de e-mail em funcionamento com mais rapidez. Com a MoEngage, também estamos medin- do tudo o que entra em nosso funil com mais precisão. Nossa plataforma anterior não apresentava números reais, portanto, havia uma lacuna no funil que não nos dava a visão correta dos números. Queremos aumentar nosso pipeline de produtos em 2024 e a MoEngage tem sido uma grande aliada nesse projeto de aumento de escala.
Read StoryComo o Outback Personalizou Campanhas de Engajamento Usando MoEngage Insights
"A plataforma MoEngage, como um todo, é fácil de entender e tem todos os recursos de engajamento do cliente que precisamos. Além disso, a plataforma sugeriu modelos/layouts que nos ajudaram a desenvolver essas comunicações. A disponibilidade da equipe para nos ajudar durante todo o processo de integração também foi imensamente valiosa."
Read Story
Banco Pichincha Aumenta Un 18% El Uso De La Banca Móvil Con Notificaciones Push Personalizadas
"Con MoEngage, pudimos mejorar el compromiso de los clientes, ayudándoles a descubrir ofertas a través de los canales más oportunos y relevantes. La función "Best Time to Send" de MoEngage también nos ha permitido mantener la relevancia de nuestras comunicaciones. En general, MoEngage ha sido una herramienta valiosa para mejorar la experiencia del cliente y aumentar su compromiso."
Read Story
Como os fluxos de MoEngage ajudaram a Waynimóvil a aumentar o número de empréstimos em 2.5x
"Coletar insights comportamentais e medir campanhas é crucial para nós, e analisar esses dados comportamentais e de eventos nos permite entender o que está funcionando melhor. Somos uma empresa orientada por dados e é essencial para nós termos uma visão holística 360° de nossos clientes". Graças ao MoEngage Flows, conseguimos automatizar as jornadas dos clientes e fazer mais conversões, eliminando pontos de fricção... Esta rapidez nos dá vantagem."
Read Story
How Empiricus Increased Customer Retention by 135%
New user retention is the first true litmus test for any SaaS company. MoEngage’s full suite of customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.
Read Story
Travelodge Upgrades Post-Booking Journey and Boosts Revenue by 354%
"MoEngage has helped us unlock value in customer engagement by using real-time data and AI within the platform to drive automation where insights improve performance."
Read Story
Industry Recognitions
MoEngage Lets You...
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Build unified reporting, analyze customer behavior, and act on it instantly
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Create personalized and engaging customer experiences
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Predict and prevent customer churn
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Improve customer engagement and drive LTV
