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Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service

  • Built by MoEngage

Microsoft Dynamics 365 Customer Service is an enterprise-grade solution designed to manage and streamline customer support operations.

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Overview

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With this integration, you can:

  • Synchronize contacts and accounts from D365 Customer Service to MoEngage.
  • Import service activities like case creation, resolution, and SLA updates as behavioral events.
  • Capture CSAT, NPS, and other feedback data as events for segmentation.
  • Trigger contextual campaigns based on support interactions and case lifecycle events.

Additional Information

  • Built by:
    MoEngage
  • Category:
    Support

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