🔥 The Customer Engagement Book: Adapt or Die.
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About The Author

Shana Haynie
Shana Haynie
Shana is the Head of Content and Organic Growth for MoEngage's North America region and has over a decade of marketing experience helping businesses reach and engage their customers through strategic storytelling. When she isn't writing or editing, you can find her playing pickleball, singing karaoke, or walking her dog, Dexter.
Mirela Cialai Q&A: Customer Engagement Book Interview
  • Customer Engagement
9 min Read Time

Mirela Cialai Q&A: Customer Engagement Book Interview
Alec Haase Q&A: Customer Engagement Book Interview
  • Customer Engagement
6 min Read Time

Alec Haase Q&A: Customer Engagement Book Interview
Ankur Kothari Q&A: Customer Engagement Book Interview
  • Customer Engagement
9 min Read Time

Ankur Kothari Q&A: Customer Engagement Book Interview
Vish Ramkissoon Q&A: Customer Engagement Book Interview
  • Customer Engagement
8 min Read Time

Vish Ramkissoon Q&A: Customer Engagement Book Interview
Alex May Q&A: Customer Engagement Book Interview
  • Customer Engagement
9 min Read Time

Alex May Q&A: Customer Engagement Book Interview
Jennifer Finn Q&A: Customer Engagement Book Interview
  • Customer Engagement
10 min Read Time

Jennifer Finn Q&A: Customer Engagement Book Interview
Angela Rueda Q&A: Customer Engagement Book Interview
  • Customer Engagement
10 min Read Time

Angela Rueda Q&A: Customer Engagement Book Interview
Phil Gamache Q&A: Customer Engagement Book Interview
  • Customer Engagement
8 min Read Time

Phil Gamache Q&A: Customer Engagement Book Interview
Scott Brinker Q&A: Customer Engagement Book Interview
  • Artificial Intelligence
11 min Read Time

Scott Brinker Q&A: Customer Engagement Book Interview
Tiffany Fitzgerald Q&A: Customer Engagement Book Interview
  • Customer Engagement
9 min Read Time

Tiffany Fitzgerald Q&A: Customer Engagement Book Interview
Stacey Hunsdon Q&A: Customer Engagement Book Interview
  • Customer Engagement
5 min Read Time

Stacey Hunsdon Q&A: Customer Engagement Book Interview
Natalie Miles Q&A: Customer Engagement Book Interview
  • Customer Engagement
8 min Read Time

Natalie Miles Q&A: Customer Engagement Book Interview
Juan Mendoza Q&A: Customer Engagement Book Interview
  • Customer Engagement
12 min Read Time

Juan Mendoza Q&A: Customer Engagement Book Interview
Digital Meets Dine-In: 5 Expert QSR Engagement Strategies
  • Quick Service Restaurants
3 min Read Time

Digital Meets Dine-In: 5 Expert QSR Engagement Strategies
Navigating the AI Revolution in Lifecycle Marketing: Challenges & Opportunities
  • Artificial Intelligence
4 min Read Time

Navigating the AI Revolution in Lifecycle Marketing: Challenges & Opportunities
Banking on Trust: Key Takeaways on AI-Driven Personalization in BFSI
  • Artificial Intelligence
3 min Read Time

Banking on Trust: Key Takeaways on AI-Driven Personalization in BFSI
Model Context Protocols (MCPs): The Next Big Shift for Lifecycle Marketers?
  • Artificial Intelligence
5 min Read Time

Model Context Protocols (MCPs): The Next Big Shift for Lifecycle Marketers?
Breaking the AI Hype Cycle: Webinar Recap
  • Artificial Intelligence
4 min Read Time

Breaking the AI Hype Cycle: Webinar Recap
How To Utilize Email Marketing Automation For Your Campaigns
  • Email Marketing
13 min Read Time

How To Utilize Email Marketing Automation For Your Campaigns
The Ultimate Guide to B2C Email Marketing in 2025
  • Email Marketing
12 min Read Time

The Ultimate Guide to B2C Email Marketing in 2025
MoEngage Proudly Sponsors Women Leaders in Financial Services Executive Forum
  • Banking
3 min Read Time

MoEngage Proudly Sponsors Women Leaders in Financial Services Executive Forum
5 Best Email Marketing Software (By Industry & Capabilities)
  • Email Marketing
14 min Read Time

5 Best Email Marketing Software (By Industry & Capabilities)
20 Customer Engagement Metrics & How to Measure Them
  • Analytics
27 min Read Time

20 Customer Engagement Metrics & How to Measure Them
How to Master Real-Time Customer Journey Orchestration
  • Customer Journeys
10 min Read Time

How to Master Real-Time Customer Journey Orchestration

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