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Problem

The email editor’s Image content block accepts only image files. When you try to upload a non-image file (e.g. .pdf) through the file manager opened from an Image block, MoEngage does not display any error; the upload appears to succeed: a public URL is generated and the folder’s file count increments, but the file does not actually appear in the file manager.
For a related case where the editor displays an explicit error instead of failing silently, see Why Does Uploading .mp4 Files Fail?

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Solution

The Image content block’s file manager accepts only image files because of the third-party BEE editor’s built-in filtering. If you need a public URL for a non-image file (e.g. a PDF to use elsewhere, such as in an in-app campaign), use the Link File / Insert-Edit Link action on a text element or button instead of the Image block — this file manager entry point isn’t filtered, so the file uploads successfully and a public URL is generated. Refer to BEE’s documentation on uploading a PDF and linking to it for more details.
The Image content block’s file manager accepts only image files. MoEngage does not support uploading video, PDF, or other non-image files through this block — even if the file manager appears to accept the upload.