Problem
The annotation text added in the HTML is not saved on the dashboard; instead, it disappears.
Getting Started
Guide
- What are the auto-formats MoEngage performs on an HTML template added in the MoEngage email editor (Custom HTML Editor)?
- What is Bot Activity in Email Marketing?
- How to Find Users With Bounced Emails?
- Why Does the Padding of an HTML Content Block Impact the Entire Template?
- How To Modify the Row Name From Promotional to Content Block?
- Why Does the Zip Upload Fail When Uploading to an HTML Template?
- Why Does Personalization Not Work for Some Event Attributes?
- Email Errors
- Why Are UTM Parameters Not Tracked When the Embedded URL Redirects to WhatsApp?
- Why Does Encryption or Decryption Fail in Email Campaigns?
- Why Are Users Receiving Campaigns in the Wrong Time Zone?
- Why Is the Click Rate Higher in Email Campaigns Compared to the Open Rate in Some Campaigns?
- Is It Possible to Add or Remove Variations in a Scheduled Email Campaign?
- Why Isn’t Email Content Displaying Correctly in Dark Mode?
- Is It Possible to Embed Auto-Playable Videos Within Emails?
- Why Does the SMTP Data Error Occur in Email Campaigns Sent Through Amazon SES?
- Why Does the Missing SMTP Connector in Email Settings Error Occur?
- Why is the Font Changing in Sent Emails?
- Why Is It Not Possible to Select Different Connectors in Email Connector Settings?
- Why Does a Privacy Error Occur When Clicking Links in Emails?
- Can Image Carousels Be Used in Emails?
- Why Does Uploading .mp4 Files Fail?
- How To Add Custom Unsubscribe Tracking?
- Why Are Images Failing to Load in HTML Email Campaigns?
- Why Is the Email Preview Text Shown Twice in Apple Mail?
- Why Does the Annotation Text in the HTML Disappear?
- How Is an Email Drop Event Generated?
- Why Does an SMTP Service Disconnect Error Occur When Testing an Email Campaign?
- Why Are the Open Rates High in an Email Campaign’s Monthly Report Exports?
- Rendering Issues in HTML Templates
- Difference observed in count returned by segmentation and campaign segmentation.
- Users are removed due to Personalization Failure
- Why is the no. of emails sent lower than user segment count?
Why Does the Annotation Text in the HTML Disappear?
Fix disappearing HTML annotation text in MoEngage email campaigns by switching from the custom HTML editor to the drag-and-drop template editor.
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