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“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou (Civil rights activist)
This quote perfectly captures the essence of customer engagement and the power of creating meaningful connections with your customers. At MoEngage, we understand the significance of customer engagement and are constantly working to help you build those connections. We’re excited to announce that our team has been tirelessly developing new features to help you ace your customer engagement efforts.
Here’s a quick highlight:
With Android 13, apps must request their customers to opt-in to receive push notifications from the brand.
To help you with the Android 13 changes and drive opt-ins for push notifications, we have released a new Android 13 SDK that equips you to:
MoEngage resubscribe API lets you simultaneously resubscribe customers who had previously unsubscribed on both MoEngage and an external email vendor platform.
With this feature, you can reset the customer preferences on MoEngage and simultaneously, with a single API call, send a call to your Email Service Provider (ESP) such as SendGrid (and others), to remove the email address from their suppression list. This helps you save time and reduce manual efforts by resubscribing customers on multiple environments with a single API call.
We have introduced new features to make your customer segmentation experience richer and simpler. Here’s everything you need to know:
New entry settings for Flows give you greater control over your omnichannel customer journeys, enabling you to specify the entry criteria, date, and time when customers can start engaging with your flow:
Android 12 brings multiple UI and design upgrades, which change the appearance and behavior of custom notifications. MoEngage Android 12 SDK now supports Android 12 UI changes for all our push templates.
Here is what has changed for Android 12 push templates:
All templates are configurable from the dashboard with out-of-the-box configurations and previews for speedy and reliable campaign creation.
You can now instantly analyze a customer segment from the “Create segment” page. This will save you the effort of moving to the Analyze pages and creating a query from scratch. You can run different analyses: Behavior, Funnels, Retention, Session and Source, User Paths, and RFM, with just a click.
If you’d like to know more about these features or want to get started using them, drop us a note at [email protected]. And if you’re new to MoEngage, schedule a personalized walkthrough of our platform.