INDUSTRY | MEDIA & ENTERTAINMENT

Audiomack Sees 18% Increase in Free to Paid Subscribers with MoEngage

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5.5%

Increase in Retention

17.8%

Lift in Sessions Per Customer

About Audiomack case-study-brand-logo

Audiomack is an artist-first music streaming platform that empowers creators to share unlimited music while fans can discover songs, mixtapes, podcasts, and more. With a 116% growth rate in active customers in the last two years, it is one of the most influential platforms for artists and creators today. The company is headquartered in New York City.

Business Need

Audiomack wanted to understand their customers’ journey after installing the music app, enable new listeners to stream music from their favorite/upcoming artists, and leverage listener preferences to personalize communication.

Our collaboration with MoEngage helped us grow our customer base by introducing emerging artists to listeners. MoEngage’s expertise lies in delivering a hyper-personalized listening experience for our creators, labels, and fans; thereby helping us grow our community.

Brendan Varan

VP, Content Strategy, Audiomack

MoEngage Solution

Audiomack implemented MoEngage’s Insights-led engagement platform to send personalized communication via Emails, In-app, and Push Notifications based on individual preferences. With one-time Push Notifications, Audiomack sent personalized communication enabling new customers to play music on their app. While MoEngage In-app Messaging and Emails enabled effective customer engagement and retention, individualized recommendations for subscribers helped Audiomack in building brand loyalty.

Cross-Channel Communication

While MoEngage In-app Messaging and Emails enabled effective customer engagement and retention, individualized recommendations for subscribers helped Audiomack in building brand loyalty.

Products Used