š„ The Customer Engagement Book: Adapt or Die.
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Founded in 2016 by husband-wife duo Ghazal Alagh and Varun Alagh, Mamaearth is Asia’s first brand with Made safe certified products that offer toxin-free & natural baby care, and personal care products. Driven by innovation and using the best of nature and science, the brand caters to all personal care needs of young, aspirational, and increasingly conscious Indian consumers.
With limited data access due to data privacy issues that have cropped up in the recent years, fewer conversations are made. As a result, the cost of acquiring customers elevates. The advertising prices as well become ineffective due to the return on ad spend reduction. So as Mamaearth matured as a brand, there was a need to make a shift from an initial focus on customer acquisition to customer retention. MoEngage helped prove instrumental in executing this at scale.
As we matured as a D2C brand, our strategy was to shift focus towards customer retention more heavily. Weāve been able to do this via MoEngage, by leveraging intelligent insights to communicate about products, cashbacks, and offers to our customers in a hyper-personalized manner. MoEngage has proved to be a strong partner in this journey to scale with our brandās growth seamlessly.
Mamaearth utilized MoEngageās Push AmplificationĀ® Plus technology, to improve its user reachability and, consequently increased delivery rates from 26% to 83%! This signifies that there was a ginormous 219% uplift in the delivery rates!
The famed E-commerce brand also created and disseminated a litany of personalized nudges in the form of push notifications using MoEngage by setting up āpost-purchase journeys,ā and the impact on their clickthrough rates was astounding. Additionally, using targeted segmentation and hyper-personalization across multiple channels using MoEngage, the Mamaearth team witnessed a significant uplift of 26% in repeat customers!
Using MoEngage, Mamaearth was able to:
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MoEngage is an insights-led platform trusted by 1,350+ global brands like McAfee, Flipkart, Dominoās, Nestle, Deutsche Telekom, and more. MoEngageās powerful analytics, personalization, and AI capabilities give a 360-degree view of your customers and help you create journeys across digital channels.
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