Adapt or Die: How the Resilient Marketer Survives 2026
Read Report
close-icon
Demo
How does a major bank navigate the world of AI and big data without losing the personal touch? In this insightful interview from the ET Studio, Indraneel Pandit, Chief Digital Officer of Federal Bank, discusses the institution’s guiding philosophy: “Digital at the fore, human at the core.” Discover why banking will always be a business of trust and how Federal Bank ensures that the human element remains central to the customer experience.
Mr. Pandit shares his perspective on translating data into valuable customer insights, the critical difference between AI and Generative AI, and why the bank is taking a cautious yet deliberate approach to new technologies to protect customer privacy.
Watch to learn how Federal Bank balances cutting-edge digital tools with a deeply ingrained culture to create a seamless and trustworthy banking journey.

Subscribe to Our Library Updates

Be the first to access actionable reports, guides, tips, videos, podcasts from experts in Customer Engagement, retention and more!


Products chevron-down

Industry chevron-down

Learn chevron-down

Compare chevron-down

Role chevron-down

Connect chevron-down

Support chevron-down

Footer image

About MoEngage

MoEngage is an insights-led platform trusted by 1,350+ global brands like McAfee, Flipkart, Domino’s, Nestle, Deutsche Telekom, and more. MoEngage’s powerful analytics, personalization, and AI capabilities give a 360-degree view of your customers and help you create journeys across digital channels.

MoEngage

© Copyright 2026 MoEngage. All Rights Reserved.

MoEngage Linkedin
MoEngage Com
MoEngage Youtube
MoEngage Facebook