Here’s a sneak peek of our discussion with Aseem Sharma, Head of Growth, Navi, to learn how the lending app improves customer retention using MoEngage.
It all comes down to the end-to-end support and overall maturity of the platform, combined with continuous improvements based on feedback. As a result, Navi has not only improved customer engagement but also retention and has uplifted the overall lifetime value of the customer significantly. The current repeat rates being observed by Navi are at an all-time high.
If you want to improve your customer engagement, retention and drive higher LTV, then get in touch with us!