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Given the constantly increasing supply of various mobile apps, it gets extremely hard for app marketers to acquire new users, let alone retain the active ones and prevent them from getting churned. Recent statistics show that as of 2019, 25% of apps downloaded around the world are only ever used once. According to sources over 50% of user churn happens during the first month.
More and more mobile users expect that they will immediately be provided with everything they need, otherwise they will rush to exit or even uninstall the application. That’s why it’s important for an app to grab users’ attention from the very beginning and become a part and parcel of their break time. In other words, the goal is to boost users’ engagement and earn their loyalty.
But how do you achieve it? Well, you can take many actions, but the most important thing is to come up with a consistent app marketing plan which will focus on engagement throughout the entire user journey. Otherwise, you should expect low conversion rates and customer retention.
In this article, I will share the most efficient ways that will help you succeed in engaging your app users.
To achieve better user engagement, you can introduce social features like in-app communities, which work perfectly for apps from different industries. People are social creatures, and being able to communicate with their friends, share some tips or simply let them know about their achievements creates a stronger bonding with the app. Here are some social engagement strategies that can help you make a community out of your app:
A built-in chat is another way to bring your user experience to a higher level. This way your users can share their scores with their friends or meet new people. In-app chats are also convenient for communication without having to switch to another chat app. For example, the mobile game Clash of Clans offers its players an opportunity to communicate via Global chat and Clan chat, which are just one click away from each other.
To ensure your users have the best community experience inside your app, you can also use special incentives (motivating a user to perform certain actions by offering them a reward) or create guilds (communities of users created on a basis of having something in common, e.g. playing style, interests, etc.).
If it’s clear how to use your app from the very beginning, you can be sure that you’ll retain the users for quite a long time. All you have to do is integrate a quick and simple onboarding sequence in your app’s user interface.
According to Samuel Hulick, a UX consultant and user onboarding expert, you can use the following onboarding strategies to keep users engaged:
One example of an app with a good onboarding process is LinkedIn. After you log in with LinkedIn’s mobile app, you go through a 4-stage onboarding process that consists of entering your personal details, confirming your email address, following the LinkedIn groups, and suggesting people that you may know and/or can add to your professional network.
Communication plays a critical role in customer relationships. Your users already receive welcome messages, letters of gratitude, and product updates from you. But you can go a step further and make this communication more personal with push notifications.
These notifications are triggered based on the behavior of your users and automatically provide them with a personalized experience. If a new user doesn’t show any sign of activity after downloading your app or performing certain actions, you can set up a push notification that will prompt them to come back to the app. For example, TripAdvisor nailed the personalized push notifications by sending users the messages based on the places they were viewing.
It’s hard to see users go, but this process is reversible thanks to the user engagement techniques that we went through. Building in social engagement features and introducing gamification, simple and clear onboarding, and creative in-app messaging will help you better engage the existing users and re-engage the churning ones. Make your app as exciting as your imagination allows you to!
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