Email Marketing
10 min

Email Marketing Statistics by Industry and Region


Let’s go back to 2005 for a while.

You have a desktop computer, and your email address is a little geeky. It reads something like [email protected] or [email protected] and gives your friends a clue about your personality.

Fast forward to today, and you work with emails regularly, sending out emails to your customers about products they might love or announcements that interest them. Chances are, you’re in the middle of an email campaign.

You might even be reviewing your email marketing performance metrics from last week, thinking about your present campaign performance, or wondering what’s next for email marketing this year.

Email is Irreplaceable Today

99% of customers check their email at least once daily, and 58% do so first thing in the morning.

Email campaigns have become a powerful marketing tool that can influence a buyer’s decision. Why? Because the right email keeps your customers informed.

Successfully delivered emails with relevant content and well-crafted email subject lines can boost your email engagement and overall email marketing ROI.

The emails today are optimized for mobile and personalized for each customer. They are sent to consumers who want to receive them — otherwise, they risk getting marked as ‘spam.’

At MoEngage, we’ve commissioned a report to help understand and benchmark email behavior. This email marketing benchmarks report covers retail shopping, BFSI, media and entertainment, and lifestyle services.

We’ve studied 5.3 billion emails sent across 200 days for this report. Email marketing metrics analyzed include click-through rates, average open rates, conversion rates, and more. These email marketing stats will help you understand what impacts customer behavior the most, between email personalization, segmentation, or journey-based campaigning.

But before we move on to the details, let’s understand the different types of emails and what makes a marketing email campaign effective.

The Different Types of Emails Marketing Campaigns

Broadcast Emails

Broadcast emails are sent to a large group of customers at once.

These can be leveraged to reach a large audience quickly, but they might create more harm than good. Often, broadcast emails are too generic to be of any value to the customer. This is the reason why broadcast emails see low numbers across most metrics.

B2B marketers need to leverage better techniques to send emails, whether segmented, personalized, or interactive.

Journey-based emails

Customers don’t convert right away unless you’re lucky! They go through a step-by-step journey, taking one action at a time. Your responsibility as B2B marketers or B2C marketers is to ensure you add a delightful experience for your customers across the journey.

Take this example: send warm welcome emails when customers sign up, and when they are thinking of a purchase, send across some promotional or discount message. Each email is tailored to the stage of the customer’s journey.

Journey-based e mail marketing

You can create journey-based emails manually or leverage email automation with a tool like MoEngage Flows.

MoEngage is a marketing automation platform that lets you create flexible, multi-step customer journeys across various channels.

You can schedule automated emails at different times based on the customer’s lifecycle. You can make the content and subject line of the email relevant to each of the email recipients using customer journey mapping.

Journey-based email automation

The most significant advantage of using Flows for scheduling your emails is that these are relevant to each customer and address their specific problems.

You can customize your subject line and message based on your customer’s actions, preferences, behavior, location, and other attributes.

You can also leverage AI and machine learning (Sherpa) to provide valuable insights and tweak your email strategy by automatically analyzing multiple journeys to nudge customers toward the best-performing path. Eventually, you can optimize the channel mix and communication frequency for the best results.

It would be best to keep a tab on words that can trigger content-based spam filters. Be mindful of words like ‘reminder’ and ‘free’ so you don’t trigger spam filters.


Event-Triggered Emails

Imagine this: Your Netflix subscription is about to end, and you receive an email from Netflix with the subject line: “Renew your subscription today and continue enjoying your favorite show.” That’s a classic example of event-triggered email marketing strategies.

Marketers smartly use event-triggered emails to communicate their offers, exclusive coupons, or discounts. You can pick up customer information and send an event-triggered email that’s more relevant. For example, if the customer has shared their anniversary date, you can share an event-triggered email suggesting gifts for their spouse if you’re a retail brand.

Marketers can schedule customized emails that reach each customer at the right moment and in the proper context. Because of this, event-triggered emails have a high average open and click rates.

Event-triggered email to nurture leads

Dynamic Email Personalization

For marketers today, segmentation is critical. Emails delivered to a segmented audience are less likely to end up in the spam folder since recipients are ready for your brand’s messaging.

With a good email platform, marketers can create optimized groups of products for each customer based on their behavior or personality. Marketers can classify these products based on different attributes.

Platforms like MoEngage allow you to identify and create email lists based on individual customer preferences to make intelligent recommendations. This ensures that you have better click rates for your emails.

Dynamically-personalized email increases success of your campaign

This is handy whether you’re an online store, retail store, travel website, or BFSI product.

Email Marketing Statistics by Industry

Here are some of the email marketing stats according to MoEngage:

  • E-commerce email marketing statistics show that promotional emails perform 28% better when the email marketing campaign is personalized for each customer.
  • Click-through rate sees a 10X improvement when emails are intelligently sent based on the customer’s behavior.
  • For your message to reach customers, your open rates need to be optimized. The MoEngage email marketing performance benchmark reports that the highest email open rates are from those campaigns tailored to the customer journey—by 51%.
  • Email marketing statistics show that conversion rates are impacted heavily by personalization. The BFSI vertical sees a 20X improvement in this case.

Email Marketing Best Practices

Let’s take a look at some email marketing best practices followed by many marketers around the world.

  • If you notice a lot of hard bounces, chances are you’ve triggered a spam filter. To address this issue, fix your email deliverability and remove trigger words.
  • Pay attention to open rates to see what’s working and not working for your customer’s inbox.
  • Don’t overwhelm your customers by sending emails too often. Maintain a balance to improve your email marketing metrics benchmark.
  • Welcome emails have higher open rates. The average open rate of welcome emails for email customers is 91.43%. One email you should consider sending is a welcome email because consumers open them more than others, according to B2C and B2B email marketing statistics.

Every Email Marketing Stat by Industry and Vertical

Email Marketing Stats for Shopping: North America

The success of conversion rates for Shopping in North America sees a dramatic increase when marketers opt for journey-based campaigns. Other factors, such as CTOR, unique CTR, and unique open rates, are impacted most when emails are tailored to the customer journey.

Segmented email campaigns cause a significant increase in all metrics, ranging from a 4X improvement in unique click-through rates and conversion rates to a 26% increase in CTOR.

Email Marketing Stats for Shopping: Europe

Latest statistics show that the shopping vertical in Europe sees almost 60X improvement in conversion rate and a 4X increase in CTOR and unique click-through rates when you deploy event-triggered emails.

This proves that customers prefer to receive communication that is relevant to their lifecycle and tailored to the segment they’re in.

Email Marketing Stats for Shopping: India

The Shopping vertical in India sees a 2X uptick in unique opens due to journey-based emails and a 3X uptick due to segmented campaigns.

At the same time, this customer base gives a 94% improvement in CTOR when emails are dynamically personalized and a 23X improvement in unique CTRs.

Conversion rates dramatically improve when you segment your audience and add customization or journey-based campaigning.

Email Marketing Statistics for Shopping: MEA

Email marketing campaign statistics show that customers who shop in the Middle East and Africa prefer to open smartly triggered and journey-based emails.

They also respond much better when segmentation or customization are deployed: unique CTRs see up to 7X, click-to-open rate sees an improvement of 5X, and conversion rates increase by 7X due to dynamic customization.

Email Marketing Statistics for Shopping: Southeast Asia

Customers of the Shopping vertical in Southeast Asia prefer personalized, segmented emails over broadcasted ones.

They respond better (open rates improve by 51% using journey-based campaigns), and more customers convert as well: conversion rates increase by 4X due to dynamic personalization.

Unique CTR and click-to-open rates also dramatically increase due to journey-based campaigning, event-triggered emails, and dynamic personalization.

How Shopping Brands Use Email Marketing Campaigns

The inference rings loud and clear: customers in Shopping prefer smartly triggered emails, dynamically personalized and related to the customer journey.

Here are some examples of how brands deploy emails for activations, conversions, and more:

 Nudge Customers towards Conversions With Email Marketing

Send a smartly triggered automatic welcome email when someone subscribes to your product.

Encourage Loyal Customers to Upsell With Such Transactional Emails

Email Marketing Statistics for BFSI – North America

Banking and Fintech customers in North America open more emails when they’re smartly triggered: unique opens see a 3.6% improvement.

They also click on and convert better when these emails are tailored to the customer journey.

Conversion rates see improvements of up to 13X, and CTORs increase to 3X when journey-based or event-triggered emails are sent out.

Email Marketing Statistics for BFSI: India

Our email marketing statistics reveal that customers of banking, fintech, and insurance companies in India respond dramatically better when emails are smartly triggered, journey-based, or dynamically personalized.

Unique opens increase almost 100% from event triggers, and CTRs increase by up to 20X when emails are dynamically personalized.

Email Marketing Statistics for BFSI: Southeast Asia

Customers of banking, fintech, and insurance brands in Southeast Asia prefer emails that are smartly triggered, journey-based, or dynamically personalized.

Higher open rates were observed. Unique opens increase by 86% with journey-based campaigns and 2X when making it tailor-made.

At the same time, metrics like unique CTR increase by 40X and conversions by 2.8X using event triggers, and CTOR by 3X using journey-based campaigns.

How BFSI Brands Use Email

Let’s look at real-life examples of banking, fintech, and insurance brands using marketing emails to engage, activate, and retain customers.

Keep customers updated with transactional message

Besides encouraging new customers to activate their accounts, BFSI brands can leverage email to keep customers engaged and nudge them toward conversion. The fourth possible use case would be to encourage loyal customers to upsell.

Gather customer feedback to measure NPS

Email Marketing Statistics for Media And Entertainment: North America

Our email marketing insights reveal that Media and Entertainment customers in North America open 69X more marketing emails that are dynamically personalized than broadcast emails.

They also prefer to click and convert on journey-based or smartly triggered marketing emails. CTRs and CTORs increase to 2.4X when journey-based or event-triggered emails are deployed, and conversion increases to 78%.

Email Marketing Statistics for Media And Entertainment: India

Customers of India’s Media and Entertainment industry are very receptive to personalization and segmentation.

Unique open emails are increased by up to 2.6X when journey-based or event-triggered emails are sent. At the same time, CTRs and CTORs see an uptick of up to 76% with journey-based or smartly triggered emails.

Email Statistics for Media And Entertainment: MEA

Journey-based emails have the highest open rates for customers in the Middle East and Africa who use Media and Entertainment products.

They prefer to open 47% more journey-based emails than broadcast emails. They also click more on segmented or personalized emails.

CTRs see an uptick of 10X with dynamically personalized subject emails and 15X with journey-based emails, and an uptick of up to 8X in CTOR with smartly triggered emails.

Email Statistics for Media And Entertainment: Southeast Asia

Click-to-open rates increase by up to 2.4X, and CTRs increase by 8X when you send journey-based emails.

CTORs increase by 12X when emails are dynamically personalized, and the average conversion rate improves by 15X.

How Media and Entertainment Brands Use Email

 Send Emails with personalized subject lines to Prevent Churn

Brands can also send timely emails to encourage hibernating customers to reactivate.

Nudge Customers towards Conversion with marketing email

Latest Email Marketing Statistics for Lifestyle Services: North America

Data from Lifestyle services for North America shows that unique opens benchmark at 8.2%, unique CTRs at 0.8%, CTORs at 10.6%, and conversion rate at 11.9%.

Email Marketing Statistics for Lifestyle Services: Europe

For Lifestyle Services brands in Europe, it’s clear that journey-based emails create winners.

Data shows that conversion rates increase by 41X when you send journey-based emails, and CTORs increase by 7%.

Latest Email Marketing Statistics for Lifestyle Services: India

Data for this region shows journey-based and behavior-based segmentation as clear winners.

Behavior-based emails see a 110% improvement in unique opens and

Email Marketing Stats for Lifestyle Services: Southeast Asia

Lifestyle Services brands in India are winning with event triggers and journey optimization. Average email open rate data sees an uptick of 55% with journey-based emails.

At the same time, conversion rates increase by 11.4% using event triggers.

How Email Marketers Use Email in Lifestyle Services

Let’s look at examples to understand how leading Lifestyle Services brands use email trends.

Convert email users who are on the fence by personalizing emails

Brands can also send emails that encourage customers who are on the fence to convert.

Reach email users to collect NPS ratings and improve average email open rate data

Wrap-up: Email Marketing Statistics And Metrics

Customers receive 100s of emails daily in their inboxes. As we covered in our article about email marketing benchmarks and driving engagement with personalization, it is clear they don’t care for generic emails offering minimal value. Customers actively engage with emails that are personalized, segmented, and a suitable fit for their customer journey.

Suppose you expect to improve customer retention through email marketing and achieve the highest average email open rates. In that case, email marketing industry benchmarks data will help you get some direction and tweak your marketing strategy.

Personalize your subject lines and deploy intelligent segmentation to engage customers at the right moment in their journey. This will directly help acquire customers, improve customer satisfaction, and boost your email metrics data.

Invest in a robust email marketing platform that enables you to create different email campaigns for other channels.

To learn how MoEngage can help improve your marketing strategy and engagement metrics, get in touch today!