We plan, design, deploy and optimise customer journeys for some of the world’s biggest brands. And those with big ambitions. Through our Optimise / Elevate/ Transform approach we’re challenging the big consultancies, offering clients an alternative to rigid methodologies, glacial responsiveness, and inflated fee structures. With Flourish you get senior-led CRM that moves at pace. Clients trust us for our practical, adaptable programmes delivered by specialists who stay close to your team and focused on measurable outcomes. Our work has attracted numerous awards including a DMA Gold 2025 for Best use of Email.
Solution design:
– Platform audit & review
– Use case development
– Technical architecture
– Programme strategy
– Vendor scoping / benchmarking
Implementation:
– Project governorship
– Platform migration
– Stakeholder engagement
– Data warehouse build
– Content management tooling
Optimisation:
– Platform & process enhancement
– Data availability & utilisation
– Test & learn
– CRO for CRM
– Process
Planning:
– Programme development
– Comms journeys
– Channel integration
– Audience & segmentation
– Performance analysis
– Research & insight
Creative:
– Multi-channel communications
– Content / asset creation
– Toolkit / playbook development
– Animation / motion graphics
– Dynamic design systems
– Production management
Delivery:
– Campaign management
– Platform & programme management
– In-house / hybrid resource
– Measurement & reporting
– Front / back-end development
– Fixed term contracting
