Top brands open up about their experience leveraging the power of insights-led Customer Engagement strategies - learn why MoEngage customers are MoEngage advocates
In the past, we relied on custom‑built tools for individual purposes, but we never had a single, all‑in‑one platform with a flexible feature set. MoEngage delivers the full range of marketing capabilities at a price point that works for medium to large enterprises, and its ability to integrate seamlessly with other platforms through APIs is a game‑changer.
Email has been our most successful channel, thanks to the freedom to customize templates, designs, and content structure. The level of personalization we achieve with email — from dynamic data fields to simple touches like greeting customers by their preferred name; MoEngage makes it incredibly easy to deliver that.
We were amazed at how quickly MoEngage integrated with our systems — it was a matter of weeks. Even before our official launch in May, we’d signed on in March and, within just a week or two, had essentials like EDMs and push notifications up and running. MoEngage now helps us track every step of the customer’s e‑KYC journey, pinpointing exactly where drop‑offs happen so we can re‑engage them effectively.
MoEngage helped us fix timing and channel issues in our communication. The platform identifies when and where each retailer is most active, whether that's WhatsApp or in‑app messages, and automates outreach accordingly. This has made our engagement far more relevant and efficient.
MoEngage empowers us to reach customers in real-time with personalized, creative content based on their preferences, efficiently guiding them to the right destinations. MoEngage also gives you the functionality to cohort customers and create segments.
MoEngage has been our partner for over five years, serving as a critical growth lever for driving retention, repeat usage, and conversion. It is a crucial tool that helps us personalize the user journey and deliver that vital "AHA moment" on our platform.
We chose MoEngage because of its ease of use, coupled with its agility in automating campaigns and achieving quick time-to-live WRT campaigns.
We chose MoEngage because of its ease of use, coupled with its agility in automating campaigns and achieving quick time-to-live WRT campaigns.
With Clovia’s 6 Million+ customer base, we required an engagement platform that could segment users precisely and handle big volumes seamlessly. MoEngage has pulled through on all these aspects. Additionally, Merlin AI (MoEngage’s generative AI engine) has also made experimenting with content creation easy for us and helped us achieve quick time-to-value.
Using MoEngage, we are able to track, analyze, and engage with our users effectively and optimize customer experiences across various channels like push, email, website, and WhatsApp.
Using MoEngage, Info Edge has increased its operational efficiency and reduced the latency associated with setting up campaigns. Additionally, via a high level of personalization, we have been able to activate our users effectively and significantly increase retention numbers.
