Hear From Our Customers
Top brands open up about their experience leveraging the power of insights-led Customer Engagement strategies - learn why MoEngage customers are MoEngage advocates
Our experience with MoEngage has been fantastic, and the on-ground support we’ve received since day one deserves a special shout-out. Regarding moving the needle, MoEngage’s no-code push templates have helped us increase our CTRs by 31%.
We found our ideal customer engagement platform in MoEngage. Since the beginning, the local team has been diligent and supportive, always helping us with quick resolutions to all our queries. With our partnership, we have seen a 78% increase in MAUs and an incredible 303% increase in new customers on the app.
MoEngage's customer success support team is an invaluable resource for keeping campaigns on track and ensuring that our clients are informed of key performance indicators. They provide thorough training on new features and are dedicated to monitoring campaign performance. Additionally, they are proactive in identifying issues and modifications and provide guidance on how to address them. Their overall evaluation and guidance has been instrumental in our success.
From onboarding to integration and then finally implementation, it has been the smoothest ride any marketer could ask for. Using MoEngage, we have been able to conduct a multitude of experiments, explore various channels, and been able to cater to our customers with tailored and personalized experiences.
Navi has integrated MoEngage as a part of its marketing strategy. We have used Sherpa in A/B test to drive higher engagement with the best content. With WhatsApp as a part of MoEngage’s omnichannel engagement suite, it helped us with personalization and improved customer experience.
Using MoEngage features like Best Time to Send, Most Preferred Channel, and Intelligent Path Optimizer, we were able to see a 12% increase in email open rates along with a 20% uplift in conversions.
Before MoEngage, Delta Exchange was simply sending out generic, blanket communications. There was a need for a “communication enabler” platform that could add personalization to the mix and help give a 360-degree, unified view of the customer segments & that's where MoEngage helped bridge the gap.
Our partnership with MoEngage has helped us gather the right insights, optimize our onboarding process, and provide a superior listening experience for our listeners to enjoy their screenless moments. By leveraging MoEngage’s flows and campaigns, we are able to personalize and contextualize our communications.
With MoEngage Analytics, we’ve been able to identify and act upon the drop-offs in the customer journey. Using the intelligence that MoEngage offers, we’ve been able to touch base with customers at the right time, using the right channel, thus improving our loan application rates from 48% to 56% in the last 6-8 months.
Our CTRs have improved by 20%, with a delivery rate uplift of 25%. Sherpa helped us in understanding customer behavior, resulting in a 13% improvement in conversions, much higher than the industry benchmark. The customer relationships, response time, delivery rates, and server uptime have been a brilliant quality of MoEngage.
In the absence of personalization, our mass campaigns would gather a CTR of 0.5-0.7%. With MoEngage, we noticed a 3X jump in CTR with a positive impact on MAUs, sessions, and revenue. What makes MoEngage stand out is the service provided, i.e. real-time response, and how they cater to all our problem statements.