Hear From Our Customers

Top brands open up about their experience leveraging the power of insights-led Customer Engagement strategies - learn why MoEngage customers are MoEngage advocates

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New user retention is the first true litmus test for any SaaS company. MoEngage’s full suite of customer engagement tools helped us exceed industry benchmarks for new customer retention. It enabled us to keep track of our new users by designing engagement flows that were laser-focused on our main goals of increasing engagement and retention.

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We use MoEngage for granular segmentation and personalization. MoEngage enabled us to send soft pushes, allowing us to assess active users and churn rates

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We have been able to engage customers at every touchpoint while automating campaigns and promotions. The biggest advantage of using MoEngage is the back-end API support.

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Zoomcar has been able to create journeys based on our customer actions and engage them meaningfully, reflecting in the high delivery rates. We really love the unified platform and the ability to create communications based on the customer journey, behavior and deliverability, helping us reach our customers no matter what.

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We at HPCL chose MoEngage owing to their credibility and clientele served. We aim to use MoEngage’s insights-led platform to create meaningful customer engagement, improve app adoption, and stickiness.

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Being an edtech platform, we at upGrad Jeet needed to send communication around new courses, course completion reminders, and ongoing live classes, across emails, push, and SMS. MoEngage has enabled us to merge all communications via its integrated platform, providing a better understanding of the channel preference of customers thus helping upGrad Jeet optimize communication across channels.

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At Teachmint, we use MoEngage’s advanced segmentation and personalization capabilities to improve notification delivery by 20%. We've been observing an uplift of 20% in our CTA opens as well. We also leverage User Path Analysis to understand the customer actions and trace the journey of the customer within the app. By analyzing the clicks heatmap on our email campaigns, we've improved click rate by 2X. Using MoEngage's insights-led engagement platform, we're able to communicate with our 3 million monthly active users at scale.

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OYO’s partnership with MoEngage has helped us develop the way we interact with our customers, and optimize their journeys. The constant development throughout the last three to five years has helped us launch lots of industry-first initiatives. They’ve been great partners and we hope to grow together!

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We’ve been working very closely with MoEngage team for the last 2.5 years. They have helped us create engaging customer journeys, intelligent campaigns, workflows, and seamless end-to-end customer experiences. They’ve been instrumental in getting ROIs to our specific objectives and we look forward to scaling together!

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The product is very mature and the team has been continuously improving the product based on our feedback. With MoEngage, we’ve improved our customer engagement, retention, and overall LTV with the current repeat rate at an all-time high. With continued support and product improvements, we wish to take it further up!

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‘Predictions’ by MoEngage helped us get highly accurate forecasts into future customer behavior without requiring any data science or development teams. The actionable nature of the feature allowed us to create highly targeted engagement campaigns within minutes based on their (customer) propensity (high, medium, low) to perform actions. We have witnessed a 33% higher conversion and 10% higher engagement - uplifts that we can attribute to the predictions feature.