Top brands open up about their experience leveraging the power of insights-led Customer Engagement strategies - learn why MoEngage customers are MoEngage advocates
MoEngage has provided strong CS (Customer Success) function support to Airtel. As a result, Airtel is able to engage with customers at scale. The platform has also enable us to drive personalized push campaigns leading to higher engagement, CTRs, and conversions.
We've been able to cross-leverage data from digital channels through MoEngage, including identifying and reactivating dormant customers through offline touchpoints, successfully.
Using MoEngage’s RFM capabilities, Domino’s has been able to create over 100+ precise customer cohorts. Personalizing campaigns based on these cohorts along with customer journey has led to us witnessing a 2X uplift in revenue pouring in from push, email, and in-apps.
Not only does the MoEngage team support with the day-to-day activities, but they also brought a certain level of proactiveness to the table, for instance, in following up with deadlines, to ensure a smooth integration.
MoEngage has helped us successfully move customers down the funnel by nudging them with relevant content recommendations and eventually converting them to subscribers. This way, MoEngage has had a direct hand in ~30% of the conversions that Indian Express is observing.
By using MoEngage’s Customer Journey Orchestration capabilities and re-engaging customers, we were able to bring over 5-10% of drop-offs back into the funnel. Additionally, features like Sherpa AI helped Yatra.com gather insight into its customers' past behavior on their website and app to contextualize campaigns to a T.
We have been able to significantly reduce manual effort using MoEngage’s automation capabilities. One time set up, combined with an easy analytics view and always available support team has made a big difference in driving business growth.
We went with MoEngage owing to the ease of use and the ability to launch campaigns within minutes. Through the platform, we can access customer insights, such as customer's channel and time preferences, thus reducing our marketing spends. As a result of this, we have observed a significant uplift in retention and repeat purchase rates.
Using custom personalized nurture set-ups (via Flows), conversions have improved by 30%, with DAUs spiking by almost 20%. We have also seen 25-30% business growth at a fraction of the investment after adopting MoEngage.
Here at Poshmark, one of our biggest challenges revolved around our complex relationships with our diverse consumers. We have a complicated business of buyers and sellers, alongside a social component where our Poshers could be creating their small business storefronts for their livelihood, and we needed a platform that would help us speak to each of those users individually. MoEngage helped us personalize these unique messaging needs, while also creating a customer journey for each of our consumers to bring our customer engagement strategies together in one place.
“MoEngage’s seamless interface makes it easy for team members without much technical expertise to benefit from the platform. The insights offered by MoEngage help us to improve our customer experience, drive scalable growth, and optimize our key business metrics.
